Payless Power Reviews
Read reviews from Payless Power customers
I would recommend Payless power because of their same day connection and dependable service and will also work with you in case of hard times
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on November 06, 2020
ABSOLUTELY HORRIBLE!!!!!! 1st I’ve been using them for 7months and all of a sudden my bill shoots from An average 3-4$ a day to 10$ , when I call from an explanation not only are the rep unprofessional & un educated the Suspv. Are as well . My acct was once closed with out my Permission for 2weeks and all they credit me was 25$ when I received my Rent statement there was overlap charges when I called & complained they stated well we provided a 25$ credit my overlap charges were 90$ dollars , absolute worst company ever can’t wait to switch . DO NOT SETUP ANY SERVICE WITH PAYLESS POWER !!!
Response: Ms. Robinson. Your comments say that you’ve been with us for 7 months and your usage suddenly jumped up from $3-4 dollars per day to $10 per day . You go on to say that when you called for an explanation, the employees were uneducated and rude. Those kind of cost spikes are always alarming and that’s not a good thing but we can definitely shine a light on the issue for you. Also, let me say that we will review your calls and address any unprofessional conduct or knowledge gaps. It is Payless Power’s mission to handle every customer interaction professionally and accurately. You go on to say that you had a prior poor experience in which your account was closed without your permission and you only received a $25 credit . We will need to speak to you to get more information about this. When it comes to billing, the first thing we can confirm is that your rate did not increase last week however the usage reported by your meter did. This was widespread across nearly all customers in North Texas as temperatures dropped to 35 degrees below their normal levels. On Wednesday 10/28, highs were in the mid 40s with rain and gusty winds and the lows dipped into the 30s. Due to this, most North Texans turned on their heaters for the first time. We are used to hot summers in Texas but the cold is different… especially when it was 70 degrees the day before. When the temperature drops people turn on their heat and take longer showers in the morning with hotter water but unless we are familiar with the cost of heating it can it can be shocking . We can give you a breakdown of your usage on your highest days and that will really show you what you need to know. There are definite spikes throughout the night and during the day. Ultimately though , when a customer is alarmed at these types of spikes in means that you are using the service the way it is intended. The service is getting your attention and you are paying attention to your cost! That’s the way its supposed to work because that’s how you can save money… by learning and making adjustments so you can stay within your budget. Imagine being with a post paid provider, going through an entire month of cold weather and opening the paper bill when it arrives in the mail. If it’s a lot more than you expected its already too late. If you log in to your “MyAccount Portal” there is a chart that will show you the amount of power you use each day along with the temperature. If you review this you’ll be able to see what we are talking about here. Also, you don’t have to just rely on Payless Power’s word. We can show you how to verify your daily usage through SmartMeterTexas.com . This is a website operated by the State of Texas which shows you your usage straight from the meter. You can use this regardless of what provider you use since we all receive the same meter reads. Call us at 888 963 9363 and we can go over your meter data and answer any questions. Published on November 05, 2020
Very Easy payment process.
Response: Glad we can make your payment process easy as possible! Published on November 05, 2020
Good a little high but ok tl have
Response: Thank you for the feedback it's greatly appreciated! Published on November 05, 2020
The process was so easy. I went online filled out my info and paid.
Response: Thank you for sharing your service experience Wesley it's greatly appreciated! Published on November 05, 2020
This was the worst meal I received from Applebee’s, bourbon street chicken n shrimp, my chicken was over cook, so I sent it back they recooked the chicken, but not the shrimp, they were over cooked also, when they recooked the chicken they placed it over the burnt shrimp n much rooms , onion, the shrimp had a salty and burnt taste to it that I couldn’t even eat them. I don’t now if I would be ordering from them anymore.
Response: Ms Walker . This is disappointing to hear. We normally enjoy Applebee’s. What can we do to help? Published on November 03, 2020
Great loved how it easy it was to submit my payment great
Response: Thank you for being a great customer! Published on October 30, 2020
Really easy to make payments
Response: Thank you Dania for sharing your experience it's greatly appreciated! Published on October 30, 2020
Everything your company does is simple. I have all the updates a customer can dream of. I have to follow directions. The only problem Im having is the money Im putting is more than I should have. Oh well, I have no complaints. Just to be clear, I have put $100, 300, 300= $700 since August of this year. Thats alot of money for electricity in this amount of time. Other than that you do good work Thx u Bob
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on October 30, 2020
It was fast and easy
Response: Thank you for the feedback it's greatly appreciated! Published on October 30, 2020
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
