Payless Power Reviews
Read reviews from Payless Power customers
I love how every bit of usage can be tracked, the notifications are very helpful, and I have not had any problems with payments because the website is pretty self explanatory and easy to read.
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on November 13, 2020
Chocolatey Smoooooth …they give u a reach around when they take ur money
Response: Thank you Beverly for the feedback it's greatly appreciated! Published on November 13, 2020
Usage uses too fast
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on November 13, 2020
It’s not worth the trouble they over charge you and they never help the customer. Very impatient. Rude. And they just want to rush you off the phone. Management is rude. And they laugh in your face if you ask them questions. I wouldn’t recommend them if they was in hell just wanting a.c I will be disconnecting services by this weekend.bhad they been the way they was when I started with them they was awesome.
Response: Tiara- Your review comments say that you feel like you are overcharged and that Customer Care is impatient and rude. You also state that you feel like Customer Care never helps the customer. Feeling that way about your electric company is definitely not a good thing and its understandable that if you do feel that way that you would be frustrated and angry…anyone would. The good news that you never have to be afraid of being over charged . There are ways that you can independently verify that Payless Power (or any company you use in the future) is billing you for the electricity used at your home and no more. All retail electric providers in your area use the same meter reads provided by Centerpoint Energy, the electric utility that owns and reads the meter & transmits the power. Centerpoint’s meter at your home measures and reports meter usage every 15 minutes. This is not just sent to Payless Power but also to www.smartmetertexas.com , a site operated by the State of Texas to allow consumers to view their usage independently of their electric provider. Its free to sign up and once you do you can log on and compare what Payless Power shows that you used on a day to what came directly from the meter. We also understand that in times of financial stress and hardship a customer can feel desperate and panicked . This can make it seem like your electric company is uncaring and unwilling to help if they can’t offer you additional help. It’s easy to forget previous assistance. A lot of customers (regardless of the company) who may have been affected any the pandemic might fall into these types of feelings. Payless Power offers as much customer assistance as any electric provider we are aware of. We do not charge late fees, disconnection fees, reconnection fees, minimum payment fees, or assistance charges. We offer same day account protections to qualified customers. We participated in the State’s Covid-19 Assistance program which allowed some customers to defer paying their charges for months and worked with these customer to set payment plans to help them through this historically difficult time. As the program was ending, we worked with every single customer on the program to restructure these payment plans if needed so that they could either avoid disconnection or restore service without having to make gigantic payments. As you can see, we have a lot of options for customers but they are not unlimited. The good news is that even if you’ve ran out of internal options we have external options for you to help pay you bill etc. A supervisor will call you to discuss what is available for you or feel free to call us at 888 963 9363. Published on November 13, 2020
was told when we signed up that bthe rate would be $3 per day. no onw said that had a limit of how much we used each day/ we assumed the $75 would last 25 days and then we soon got a threat to turn us off. please listen to opur initial conversation recording
Response: Thank you for your feedback you are very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on November 13, 2020
Excellent Company.
Response: Thank you so much for the 5 star review! Published on November 10, 2020
One day, I had an unusual spike in usage but did not follow up. Now I am more aware and manage my household better. Overall I enjoy the convenience of no contract, per se, and that I can control my payments. Really, I’m interested in winning the $100 in free electricity. ????
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on November 10, 2020
This is my first time ever having prepaid light and I love it . It’s easy and super efficient.
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on November 10, 2020
Easy to use portal
Response: Thank you for sharing! Glad you enjoy using the online portal! Published on November 09, 2020
Love this company
Response: Thank you so much for the 5 star review! Published on November 09, 2020
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
