Payless Power Reviews
Read reviews from Payless Power customers
Very convenient & easy !
Response: Thank you so much for sharing your service experience! Published on January 11, 2021
Great company, love the daily texts!
Response: Thank you so much for being a great customer! Published on January 11, 2021
Easy to use and very convenient
Response: Thank you for the feedback it's greatly appreciated! Published on January 11, 2021
I love how convenient and easy it is
Response: Thank you for sharing your service experience, Glad we can make it easy and convenient as possible! Published on January 11, 2021
Very convenient! Fast and they work with you !
Response: Thank you so much for the 5 star review! Published on January 11, 2021
For me it’s a little expensive, cause I haven’t been using the heater or AC at all and the amount of money I have been paying is been little too much. I like your method of payment though. Soon I will change to another company who will give me a better price by kilowatt. Thank you
Response: Thank you for the feedback it's greatly appreciated! We also understand the frustration that the cost of electricity rises in the summer or sometimes the winter here in Texas because energy consumption increases substantially with the temperature changes outside. The key driver of higher energy cost is because the air conditioning and heating systems work much harder when it is hot or cold outside. Just like a refrigerator, the HVAC system in a home turns on based on the desired temperature set on the thermostat and these systems do so whether someone is home or not. Our blog contains many articles on energy savings tips, which can be viewed at https://paylesspower.com/blog/. We also offer a discount program to save 20% off of our standard rate by simply enrolling in auto pay. A supervisor would truly love to speak to you to see if we can do something to meet your expectations. If you would contact us at https://paylesspower.com/contact-us/, then then we can have someone review your account immediately to see if there is anything further we can do to help. Thank you for your business and your candid review. Published on January 11, 2021
Please cut my utilities back on
Response: Raven, we can restore your service as soon as possible can take between 1-2 hrs. Please contact us for anymore questions or concerns. Published on January 08, 2021
Thanks for the great customer service evrytime I call with an issue. My issues are resolved in a timely manner & same day if possible. Love it!!!! Best light company I’ve had thus far…. thanks…
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on January 08, 2021
Very convenient! Fast and they work with you !
Response: Thank you so much for the feedback it's greatly appreciated! Published on January 08, 2021
It’s not a really good company because the rate is so high but it’s good in a way that if you have only $20 you can add $20 towards your bill whenever you can before the time runs out but I wish it was where you can go on the app and if you need an extension for couple days that it would give you that extension but that doesn’t give you an extension until you run out of money where it’s going to be negative like right now at this current moment I have four days left on my bill and I don’t get paid until the 15th so now I got a search around and ask people for money to pay my bill to extend it out until the 15th but it’s a good company and it isn’t I’m not going to give it a 5-star rating because I don’t believe it it is a 5-star rating and if you notice y’all haven’t had a comment since 2017 so that’s been 4 years
Response: Ms Powell- You have stated that you feel the rates are high but you also would like the ability to be able to get an extension through your pay day through the website. It’s easy to understand that maintaining a positive balance can be stressful. What many of our customers find is that our rates are actually in alignment with most providers . We also do not charge fees that most providers tack on such as disconnection fees, reconnection fees, late fees, payment fees, or assistance fees. We do offer same day account protections on the day your balance falls below $0.00. If you need longer … we have deferred payment plans in which we will place a credit on your account and then allow you to replay it at a rate of $1.00 per day. This is a great option to assist with getting an extra couple of days until a check comes in etc. and is available through you MyAccount Portal or through our automated phone system. Finally… we are not sure why you aren’t seeing our review comments. We get dozens of review from customer every day. Please trying clearing the internet cache on your device and see if the comments become visible at that point. Of course you can always call us at 888 963 9363 for any questions or assistance. Published on January 07, 2021
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
