Payless Power Reviews
Read reviews from Payless Power customers
Scammer. Stay away. Initially the say fixed rate based on Kwh usage but later they adds many miscellaneous charge I never saw with any other energy provider. Scam! Scam! Scam!
Response: Mr Singh- I am not able to locate an account for you by your name or email address. Since I cannot locate your account to address your concerns about your specific plan, I will discuss our general product offering . We are a pre-paid company and currently do not charge any of these types of fees; assistance fee for calling a live agent, fee for making a credit card payment , late fee, reconnection fee, disconnection fee. Those types of fees are very common through the industry but you are not being charged for any of them. Although it may not feel this way to you, Payless Power has fewer fees that most other electric providers in Texas … pre-paid or post-paid. We do have the following fees… a daily customer charge that includes your first 17 KWH of power. We also charge a minimum payment fee of $4.95 for payments under $75. The good news is the fee can be avoided by either making a payment of $75 or greater or by making smaller payments via autopay . We are definitely not “scammers” and would like to get more information about your concerns. Call us at 888 963 9363 so we can learn more. Published on August 09, 2022
Y’all greedy mf, I have trust issues. Y’all turnt my service off yesterday it -$3 and today I wake to something dumb. -$13 y’all must be stupid. My child and I in the heat and y’all charging more kw while the lights off.
Response: Ms Bradbury- Your comments state that you are upset because you are continuing to be billed even though you are disconnected. Not having power is a serious issue, especially with a child in the home so it makes sense why you are unhappy . Please understand that our billing runs two days in arrears so charges applied to your account on 8/4/22 were actually from 8/2/22. Call us at 888 963 9363 and we can go over your billing timeline with you. Published on August 09, 2022
The kilowatts per hour are two high at $.22 per kilowatt the average data usage is $32 a day that is outrageous I was paying like $280 a week prepaid never in my life have I paid so much on prepaid something Has to be done to lower the kilowatts per hour it seems like every time I look they go higher and higher And they take advantage because we really don’t have a choice one of these prepaid light companies have to take a stand lower their kilowatts per hour and see how many people go run to them and companies like Payless will suffer and be forced to lower the kilowatts per hour there’s nothing Payless about this company I changed companies within three weeks outrageous
Response: Mr Garcia - Your comments state that you feel the kilowatt price for your power is too and that you feel Payless Power should make changes with its prices. You are correct that electricity prices are up in Texas however this is something affecting all electric providers… not just pre-paid companies and certainly not just Payless Power. Payless Power actually offers one of the least expensive rates in your area . However the cost of natural gas which is what the majority of the power plants in Texas uses to generate electricity has been extremely high all year and this results in higher electricity costs from all companies. The other factor is that you live in a high usage residence and this summer has been historically hot . That’s a difficult combination for consumers and sadly this will follow you from company to company until the weather cools down this fall. But we are here as an option should you return and do offer some of the lowest rate available with no deposit or credit check required. Published on August 09, 2022
I’m getting a service fee charged constantly on my account for no reason can it please stop doing that
Response: You review that’s you are being charged fees daily for no reason and requesting that this stop. Fees can be very impactful if you don’t understand how they work so it makes total sense that you have concerns. You plan comes with a daily customer charge of $2.92 per day. This incudes up to the first 17KWH of electricity per day at no extra charge. In June, a minimum payment fee of $4.95 was set up to apply for payments under $75. I do see that you make sever a payments of around $20 each multiple times per month. This will add up. Call us at 888 963 9363 and we can go over options to help you get to the point that you can make larger payments to avoid the fee. You can also avoid the fee and make smaller payments by enrolling in autopay. Published on August 09, 2022
Love the timely messages so I can add money to my account before it runs out. Everyone I have worked with over the phone are really helpful and know what they are doing as well.
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on August 08, 2022
Filling out the information was quick and easy to do
Response: Glad we can make your enrollment process easy as possible! Published on August 08, 2022
so far so good; liking service and ease of payment very well.
Response: Thank you for rating us! We are proud to meet your expectations. Published on August 08, 2022
Very easy to use, and nice customer service
Response: Thank you so much Dale for sharing your service experience! Published on August 08, 2022
So far so good
Response: Thank you so much for rating Payless Power! Published on August 08, 2022
Was easy and quick
Response: Thank you so much Michael for sharing your service experience Published on August 08, 2022
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
