Payless Power Reviews
Read reviews from Payless Power customers
You’re charging me amounts I never agreed to your name should be paymore cuz we say so I was poor before but after you reached my pocket and take what you want I’m even poorer I just paid the minimum of $20 plus $5 so that y’all would accept my money and just like that my balance is $17 and change in an instance without even using any electricity thanks a lot paymore cuz we say so I’m leaving y’all guys ASAP good riddance
Response: Mr Galvan- You are stating that you are upset due to the minimum payment fee. Fees can be frustrating but there is a way to avoid them each time. Your account should that you usually make payments of $40.00 or more. Did you know that if you enroll in autopay you can make payments as low as $40.00 with no fee? Call us at 888 963 9363 for more info. Published on August 12, 2022
It’s none what you are saying come on in One month my son bill came out to $ 400.00 I think someone is stealing he’s electric.
Response: Ms Canales- Your comments state that you are upset and concerned because your son’s bill was $400 and you fee someone must be stealing his electricity. I was not able to locate his account under your name or email address. Please call us at 888 963 9363 so we can assist you in investigating this matter. Published on August 11, 2022
If I could just make the review giving no stars I would. It was like paying a monthly bill double. Customer service reps, are only doing what they are trained to do. To disconnect service in Texas with the temperature already starting @ 101.is bogus. During a Pandemic and another State Of Emergency really says a lot. I wouldn’t refer to my worst enemy.
Response: Ms Thompson – To recap, your review comments state that you unhappy that your bill has doubled and that Payless Power disconnects customers during a pandemic and also when its dangerously hot. These are both serious issues. Please note that we work closely and in alignment with , Centerpoint, ERCOT and the PUCT when it comes to determining when it is acceptable to disconnect accounts that are delinquent on their charges. Essentially if we are told that’s a heat advisory is in place for an area we do not disconnect. There were many areas in Texas where we did not disconnect for the almost the entire month of July . However, heat advisories were lifted this week even though its still hot. All electric providers follow these same instructions. The same thing happened during the Covid Pandemic. For the first 6 months of the pandemic we did not disconnect anyone who advised they were affected by covid in conjunction with Centerpoint and the Public Utilities Commission . But then the world started opening back up and now there are basically no restrictions of any kind in place. You do bring up an excellent point about the weather though. It has been historically hot since May and this has resulted in record setting electricity usage among Texans . You are still under a contracted rate from a year ago which has protected you from a lot of pricing volatility due to the unstable natural gas market (Gas is used to power most power plants in Texas).We hope you stay with Payless Power and we really are one of the best values… but if you do please renew to another contract. It will be cheaper for you than the variable rate default plan that will go into effect if you take no action. 888 963 9363 Published on August 10, 2022
Great Easy process
Response: Thank you for being a great customer! Published on August 10, 2022
Very easy to use
Response: Thank you so much for rating Payless Power! Published on August 09, 2022
Thank you really great service keeps my family with electricity at all Times
Response: Thank you so much for awesome feedback it's greatly appreciated! Published on August 09, 2022
Great service, easy to navigate website, and friendly people on the phone.
Response: Thank you Brad for the awesome feedback! Published on August 09, 2022
Great Great thank you very much Muy bueno muchas gracias
Response: Thank you so much for being a great customer! Published on August 09, 2022
The system is good.
Response: Thank you for sharing your service experience! Published on August 09, 2022
This is the WORST electrical company I have ever contracted with in my life. It does not give customers ANY time and shut off your power if your account credit was depleted to 0. Even in the hottest time of the summer, when it’s 102F outside. I have never worked with a company that has requested you to put money in your account before the service even starts.
Response: Hello- Your comments state that you are upset because you are given no warning or time to prevent disconnection and that you’ve never worked with a company that requires you to pre-pay for your service. This could be the root of the problem . Payless Power is a pre-paid service provider so this can be a shock if you’ve never had pre-aid service before. . I do see that you enrolled in the service only recently and did so online so you may have missed some important details. Let me explain how pre-paid service works. You have one of, if not the lowest rates available in your area. You do have to load funds on your account in advance. We send you a text or email daily showing how much power you used and how much you have left. This is not a service where you will just get a bill in the mail once per month and then have 15 days to pay it. Its more like a toll tag… you add funds and daily charges are deducted from your balance . You just have to maintain at least a penny on your account to have service. If you forget and let the balance fall under $0.00 you can log on to your MyAccount Portal or call the automated phone system or call before noon during business hours to speak to a live agent and request either a same day account protection or deferred payment plan . Disconnections never go out prior to noon. Please reach out at 888 963 9363 for more tips on how best to use your service. Published on August 09, 2022
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
