Payless Power Reviews
Read reviews from Payless Power customers
On August 11, I was charged $14 for 132 kwh. On August 19, I was charged $31 for 134 kwh. Everyday since August 19, , Ive been charged more than double for the same amount of KWH, used any day before Aug 19. I would really like someone with Payless Power to respond to my emails, and fix this. Yesterday $40 Auto pay was pulled. Today, I get a notification that my balance is $13. $27 for electricity for 1 day. Tomarrow, our credits are depleted, and we will be without electricity, because I have gone broke because of all the insane charges, and no one will respond!
Response: Ms Pancake- We have been attempting to reach you. Your contract expired last month and you have been on a variable price product. We have much less expensive offers available if you renew your contract. A supervisor will try to reach you again today. You can also reach us via email through your customer portal or by phone during business hours at 888 9693 9363. Published on September 15, 2022
Worst customer service no help at all I ask for extension I be able to make a payment in the afternoon due to work I can’t leave during lunch they said no denied these people don’t care about their customer disconnect power on a hot day with kids at home ridiculous not only that all the fees that you have to pay if you don’t pay the 75 I’m be glad once I switch provider once they remove my switch hold ya should changes ya name instead of payless power Paymore Power
Response: Mr Montemayor - Prepaid service can be challenging when you are struggling to keep up with your charges and its very easy to think that “this company never helps me” when in fact we help frequently… including just yesterday. I will have a supervisor call you to discuss your options. Published on September 13, 2022
Nothing at this time
Response: Thank you for rating Payless Power. Published on September 13, 2022
Yall Customer service really sucks an so does yall service I’m looking for a new provider as I write this now
Response: Mr. Grady- Your comments state that you are unhappy with the service and are looking for another provider. I was able to pull up you account and see that you called in on Saturday because you had made a cash payment that was below the minimum to trigger a reconnection of your service. Please note that a disconnection order had been sent an hour prior to the point your payment had posted and to trigger a reconnection you must get your balance to at least $20.00 positive. These requests are all handled automatically so if the reconnection threshold is not met then the system does not generate the order. I do see that when you made the additional payment the following morning, the reconnection order was generated and your service restored in less than 1 hour. Published on September 12, 2022
everything its easy and fast
Response: Thank you so much for sharing your service experience it's greatly appreciated! Published on September 12, 2022
Really provide a solution to any concerns
Response: Thank you Adriana for sharing the feedback! Glad we can help! Published on September 12, 2022
This is to difficult to use I tried to make a payment an I had to get an extension because they wanted to make me pay more then the amount I was intending on paying
Response: Ms Wright- You review states that the service is difficult to use because the payment system would not accept the amount you wanted to pay and instead asked for more. The service can be surprising for some new customers who are not completely familiar with the terms of service. But hopefully, once you understand the basics you will find it convenient and easy to use. The automated system will always inform you of the minimum payment required but there are 3 basic rules to consider. The first is that the smallest payment the system will ever accept is $20.00. The second is that if your account balance is negative with the power on or disconnected, then you must pay at least $20 + the negative balance. This is because as a pre-paid service you must have funds on the account for future service. Please call us with any other questions you may have about how the service works. You can also review the FAQ section on www.paylesspower.com Published on September 12, 2022
Ezpz this service slaps
Response: Thank you so much for the 5 star review! Published on September 12, 2022
Horrible light company wish I could switch over even after been with them for 5 years I get no credit they don’t work with you at all would not recommend to no one it’s best to pay that high deposit on a month to month light company than given your money to payless power that 100 deposit you could have put on that other light company you will use that in 1 week with payless power..!!
Response: Ms Gasaway- You review states that even though you’ve been with Payless Power for 5 years you wish you could switch because the Company will not work you and Payless Power costs more than a month to month provider even though we do not charge deposits. I’ve reviewed your account and definitely understand why you would be frustrated. You have been our customer for a long time and we thank you for that. We have done our best to support your needs over the years and helped you get through some major challenges. We do offer more assistance options than about any other electric provider around but unfortunately this options are not limitless Call us at 888 963 9363 for information regarding external assistance with your bill. Published on September 09, 2022
Thank you, it was easy as a foreign person.
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on September 09, 2022
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
