Payless Power Reviews
Read reviews from Payless Power customers
Great service just wish y’all had monthly plans
Response: Thank you Levi for being a great customer! Published on June 14, 2022
Very convinent,Ideal for Landlords,and someone with no credit history
Response: Thank you so much for the great feedback it's greatly appreciated! Published on June 14, 2022
I’m on fixed income this is easy to pay. Thank you for everything
Response: We are truly thankful for you as a customer and we thank you for taking the time to leave a review for our company. Published on June 14, 2022
Easy and Fast! I use you all the time for my properties.
Response: Thank you Karla for sharing your service experience! It's greatly appreciated! Published on June 14, 2022
Good & easy very simple
Response: Thank you Andre for the feedback it's greatly appreciated! Published on June 14, 2022
Great easy no hassle to set up
Response: Thank you for being a great customer! Published on June 14, 2022
I just signed up
Response: We look forward to having you as a new customer! Published on June 14, 2022
This use be a good deal, but now it’s not, the price has gotten ridiculous I’ve have went from using 4.00$ a day to using 15.00$ a day Everyday it goes up, 1.25$ Not a good deal
Response: Betty- We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on June 14, 2022
I’ve been with payless power for about 10 years. Recently the company change the policy and on the 13 of May notify me via Email….. I don’t check email frequently and since I have the text service daily I was expecting to receive a notification there as well, but they only sent the text message informing the new policy on May 27….and the new change being effective on the first day of June, not enough time for us to have another plan…. I called customer service yesterday and didn’t have any help… so I decide to leave the company….
Response: Izabel- Thank you for being a loyal customer. we did send out the new Terms of service on the 13th, it states the new minimum payment is $75, we are not currently charging this amount. We are charging $40 as the minimum. Your comments state that you are unhappy with the new changes. This is understandable but the changes are necessary for us to be able to keep our rates among the lowest available in Texas. We do have options to help you get to a point where you can make larger payments instead of multiple smaller payments. A supervisor will contact you today to discuss. 888 963 9363. Published on June 14, 2022
I have been a customer for about 6-7 months now. In the beginning the service was fine. But now that the company has implemented, bc of “higher costs”, that you have to put on your account at least $75 or they will deduct $9.95 from your payment I am having a difficult time paying for my electricity. I am disabled and on a fixed income. This makes no sense to me. I would certainly Not recommend this company if you are on a fixed income. People may say “Choose a different company”. I can’t afford the outrageous deposits most of the other companies make you pay. Smh
Response: You described how difficult it is for you to make larger payments when you have to scape by to make cash payments to cover the negative balance . This is clearly a very difficult situation for you and anyone would be concerned or upset. We do have some potential options to assist you so that you can get to the point so that you can make larger payments . You can also enroll in autopay and this would allow you to post $40 payments without the fee. A supervisor will call you to discuss. 888 963 9363 Published on June 14, 2022
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
