Payless Power Reviews
Read reviews from Payless Power customers
Good Service Thank You
Response: Thank you for the 5 star review! Published on September 21, 2022
Just signed up.
Response: We look forward to having you as a new customer! Published on September 17, 2022
It’s convenient
Response: Thank you so much for sharing your service experience! Published on September 17, 2022
Great service keep the great work
Response: Thank you so much for a being a great customer! Published on September 17, 2022
Process was fairly simple and easy.
Response: We are truly thankful for you as a customer and we thank you for taking the time to leave a review for our company. Published on September 17, 2022
Very easy process. I love receiving text messages daily about my usage. It’s very useful!
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on September 17, 2022
great process easy website
Response: Thank you so much for being a great customer! Published on September 17, 2022
Fast , Easy and very convenient, and there customer service department is very courteous and helpful
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on September 17, 2022
Bad customer service no help at all this company is too expensive even if you put more than required minimum and there website they mentioned no hidden fees I consider the 4.95 a hidden fee just cause you don’t do 75.00 or another hidden fee is the recurring payment fee of 3.80 they charge you a day plus the taxes just look at ya statement and it we be there my experience with them is bad I sometimes can’t pay due to work they still disconnect the power and the hassle I have to deal when I get out they don’t care about you all they want is money their excuse is the high cost of living like they don’t make enough with all them fees they charge we be changing providers once I find one Trash company and customer support and their management is trash
Response: Mr Montemayor- You have been with Payless Power for a long time and we have provided much assistance including all forms of payment arrangements to assist you. We also reached out to you this week to work with so you could avoid disconnection while you gather funds to pay off your payment plan so you could switch. You told the supervisor you had no plans on leaving. We are happy to serve you and continue to offer you the standard assistance options that we offer to all customers . Call us at 888 963 9363 if you wish to request assistance or cancel your service. Published on September 15, 2022
I am being charged almost 13$ a day one day we had a black out and I was still charged as soon as I pay this little $20 they let me use I’m switching this is extremely to expensive 21cent a kw nope that’s for the birds
Response: Ms Garcia- Your comments state that you feel are being charged too much and will be switching as soon as you can pay off your deferred payment plan. It’s understandable to hear why you feel this way. Wholesale energy prices have been up across the board which is affecting all electric providers and any customer looking to start service with a new provider . If a customer is under a contract it may make sense to take advantage of the locked in rate as electricity prices having been increasing steadily . Call us at 888 963 9363 for information on how to save money by reducing your power consumption. Published on September 15, 2022
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
