Payless Power Reviews
Read reviews from Payless Power customers
Good company to use
Response: Thank you so much for the feedback it's greatly appreciated! Published on January 06, 2023
Heard about ur company I have a new born and really need heat emergency cut o
Response: Tyrone, We appreciate you choosing us to be your provider. We can get same day service connected, can take 4-6 hours or less depending on the work load. For any questions or concerns please contact us via email www.paylesspower.com or via phone 888-963-9363. Published on January 06, 2023
Very easy to navigate
Response: Glad we can make your online experience easy as possible! Published on January 06, 2023
I love Payless power so reasonable
Response: Thank you so much for the feedback it's greatly appreciated! Published on January 06, 2023
Response: Thank you for rating Payless Power! Published on January 06, 2023
I love the service and being able to control our usage but if I may make a suggestion on extension time. I feel we should have extension of 72 hours after we go into the negative because sometimes it run out a couple days before payday. Hopefully Payless power would grant us all this type of extension. Also, that when winter comes the rate of usage should slow down. I put 120 dollars on the 12th of December and it said I had 16 days remaining but now it’s the 18th and I’m in the negative because I try to keep the house warm for me and my children. Other than that I still love the company just hopefully they think of my suggestion for extension time. Thank you for the help and electric service .
Response: Gekima, Thank you so much for your suggestion it's greatly appreciated. Payless Power offers 2 types of extensions, Same day account protection till 8PM, and a deferred Payment Plan where a credit is applied to your account and this will give you an extension for a few days. Please call us at 888-963-9363 to learn more! Published on January 06, 2023
Easy and good customer service
Response: Thank you William for the feedback it's greatly appreciated! Published on January 06, 2023
Customer service is very very professional and reliable I would recommend this to everybody I know I think everybody should be with this company Payless power is great if you are hesitating do not hesitate go with Payless power I would rate them at 10+10 thank you Payless power you are the best
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on January 06, 2023
Easy to make payments, customers service people are very polite, and they know what they are doing. I would recommend them to all my family and friends.
Response: Thank you so much for the awesome feedback it's greatly appreciated! Published on January 06, 2023
I give it a 2 . And i will break it down and tell you WHY… {The Good First}I like the text amount about my usage daily. That’s where the 1 stars come from. The other is a daily, hourly and monthly break down of my bill on the website.{ But NOW the BAD.} The DAILY RECURRING FEES. Im paying more for daily recurring fees than for ENERGY USED. I do understand i have used a little more energy lately cause it is a bit colder this week. Bot my recurring fees for the month is $120 . So out of $243.00 for the month i used $123.00 and $120.00 went to recurring fees. Please make it make sense cause I don’t understand
Response: Ms Allen- Thank you for the detailed review. To recap, there are things you like about the service and you find a lot of useful information on your monthly billing summaries and in the customer portal. On the flip side you are concerned about the non recurring fees and do not understand them. I can help you with that. On your plan, there is a $3.89 daily customer charge. This includes up to the first 17 KWH of power at no extra charge. If you use more that 17KWH during a day (which you consistently do) your daily KWH kicks in for each KWH over the first 17 . You do not get charged the daily recurring fee AND the first 17KWH. The only other fee we charge is the minimum payment fee for payments under $75. You can avoid these and make smaller payments by enrolling in autopay. Call us at 888 963 9363 for more info . Published on January 03, 2023
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
