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Payless Power Reviews
Read reviews from Payless Power customers
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I don’t like the fact that I am and have been charged even when my power is not being used. For example during the power outage. I have never been reimbursed for the charges during the power outage from the hurricane Beryl.
Response: Hello Angela, thanks for reaching out to us about this issue. We understand how it can be concerning when you see any form of billing while power is unavailable or otherwise disconnected. Please keep in mind that we bill 2 days in arrears, meaning billing you receive today is from usage used about two days prior, so you will receive your billing, even if your services. This also applies to any charges associated with your current plan, any non-recurring fees, and deferred payment plan installments should a customer have one set up. In regards to your outages during the Beryl storm, Centerpoint energy (your transmission and distribution provider) will charge estimates when a meter is knocked out of power like that, and said estimates will be adjusted and credited back at the end of the following billing cycle. Your account shows that this was indeed the case, as your account shows a credit applied on 8/20/2024. We will have a supervisor reach out to you to further discuss this matter Published on January 16, 2025
I don’t like it is to much
Response: Hello Maria, thanks for contacting us. Your satisfaction is important and we would be more than happy to assist you with your concerns. If you have inquiries about your billing, we do offer a billing breakdown via you My Account Portal on our website, and a live representative will help you at 1-888-963-9363 Published on January 16, 2025
I don’t like it is to much
Response: Hello Maria, thanks for contacting us. Your satisfaction is important and we would be more than happy to assist you with your concerns. If you have inquiries about your billing, we do offer a billing breakdown via you My Account Portal on our website, and a live representative will help you at 1-888-963-9363 Published on January 16, 2025
Always charging every 2 days when it used to b 3 days
Response: Hello, Gertrude, and thanks for reaching out. We understand your concerns are important, and we would be happy to resolve any issues you may have over at 1-888-963-9363 Published on January 16, 2025
Always charging every 2 days when it used to b 3 days
Response: Hello, Gertrude, and thanks for reaching out. We understand your concerns are important, and we would be happy to resolve any issues you may have over at 1-888-963-9363 Published on January 16, 2025
It’s good but for some reason I can’t switch my account to monthly payments if I want to for some reasons they won’t let me I don’t know why when I have a account with them
Response: Hello Lionnika, we appreciate you for reaching out to us about this. We understand your desire for plan that bills monthly (or, a post-paid plan). At this time, we do not have any open enrollments for new post-paid plans, but are actively working to bring this option to our customers, aiming for a time frame of within the next 60 days. When this option is available, we will be happy to help you! Published on January 16, 2025
I would like to have a customer service rep available
Response: Thanks for reaching out to us Vianey! We know it's important to speak with a live representative for any questions, and we are happy to inform you that you can reach out to one at 1-888-963-9363 between 9AM and 5PM, Monday through Friday. We also have emails available afterhours. 5:00 PM to 9:00 PM Monday thru Friday 9:00 AM to 5:00 Pm on Saturday 11:00 AM to 8:00 PM on Sunday Published on January 16, 2025
Y’all suck -70 cents and I was off by noon
Response: Hello Robinlynn, thank you for contacting us. We understand that having your services disconnected can be stressful, and we want to make sure that we prevent this situation from happening again. If an account is below zero dollars (that is, negative in balance), Payless Power will automatically send a service order to disconnect services by 12pm noon. This can be avoided by processing a payment to bring your balance to at least a minimum balance of $20 before 12pm, or requesting an account protection for your account before 12pm, with said account protection extending you until 8pm that same day. We also offer deferred payment plans, which can be requested before 12pm noon to prevent a disconnection. For further inquiries about your services, you can call us at 1-888-963-9363 Published on January 16, 2025
I keep experiencing trouble with renewing my plan! When I select, renew with plan, it then states page expired! Could someone call me so I am definite that my plan is current! Thank you! Otherwise all is well!
Response: Hi Claire! Thanks for contacting us about this vital issue. We know renewing your plan is important to your services, and we will have a supervisor reaching out to you for further assistance! Published on January 16, 2025
Hery dissatisfied with this service, it suppose to help people but instead it hurts people, to expensive and will keep you hostage if you try to cancel service, but it`s considered prepaid service, what part am I missing… No contract but pay as you go and they want to put a hold on your service, so you can`t cancel, it`s time for my lawyer to investigate this.. like they say some good things are bad, and this is one of them, if you want to lose money get with Payless Power
Response: Hello Dorothy, thank you for reaching out to us about this concern. We understand that you are frustrated with your current services, and will be more than happy to assist with any concerns and confusion you may have. Payless Power's pre-paid plans are all contracted plans that guarantee the provided energy rate. Customers are able to switch their services to another provider should they wish, though this will incur an early termination fee should they do so before the contracted term expires. The only way we would prevent any sort of switch away is if the customer agrees to a deferred payment plan, which would put a switch hold on their meter. To further assist you, a supervisor shall be reaching out to you. Published on January 16, 2025
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
