Payless Power Reviews
Read reviews from Payless Power customers
So far payless power has been an awesome light company and has worked with me when I really needed the help. Thanks Payless Power!
Response: Glad we can help Richard! Published on January 03, 2024
I like short contracts for the best rates and today they are it. They were head and shoulders less expensive vs the rest. I shopped a lot and they are the lowest price. You do have to prepay it, no big deal.
Response: Thank you so much for the awesome review! We appreciate your business. Published on January 03, 2024
Love the plans and speedy service
Response: Thank you so much for the feedback! Published on January 03, 2024
Very easy start up
Response: Glad the process was easy as possible. Thank you for the feedback! Published on January 03, 2024
It’s easy and convenient and cheaper
Response: Thank you so much for the feedback it's greatly appreciated! Published on December 19, 2023
I’m going to make sure that I report this company. Payless power just sent out a message on their website that states that customers will “see larger-than-usual charges as we reconcile previously unbilled amounts”. I checked my account, and it is now in the negatives! I had enough money to cover at least another day.
Response: Ms Kierra- Your comments show that you are alarmed at the message Payless Power sent to its customers advising them to expect higher charges than normal on 12/14. Customers are seeing these higher charges that day because no billing at all was sent on 12/10 and 12/11 and no energy charges were billed on 12/13. Your invoice on 12/14 is your normal charges for 12/12 (we bill 2 days behind ) and the 3 other unbilled days. The message also advised that we have not disconnected any customers over the last week while these issues were worked out but that we will be disconnecting on 12/18 beginning at noon. Please bring your account positive by that time. We are open today (Sat 12/16) with minimal callers holding. If you need assistance please call today as Monday will result in linger hold times than normal. 888 963 9363. Published on December 16, 2023
I pay $40 every 3 days which is insane! They over charge you just because they can I feel the reviews are fake or people who work 16 hours a day and is never ever at home. This sis insane I’m switching very soon.
Response: Mr. Henton- To recap, your comments state that you feel like you have been overcharged. It can definitely feel overwhelming when you are struggling to keep up with your charges. Please note that Payless Power does not inflate or estimate your usage, though. You can confirm your reads at the same time we receive them from Oncor. You can do this by registering your meter at www.smartmetertexas.com . The information needed to enroll on this site is posted on your Payless Power my account portal. Published on December 16, 2023
Since 11/17/23-I have found that the company has been guessing the usage and showing me using more than I did during summer. Using all the funds available in 2 days, no matter the amount. I called to find out what was happening and they made usage higher as retaliation.
Incompetent staff. They left my old account number with an old address on my profile so now I am paying the bills to an apartment that I don’t live at. They confirmed my new address several times. They need to work on how to use a computer and programs properly. I do like the daily usage email. They are cheap, but so far we aren’t having a pleasant experience. Not to mention the fees to do any little thing on the account.
Response: Mr. Hamilton- I was able to review your records and based on your comments, it appears that enrolled for a new account but never moved in the residence. Still the account was active on the day you requested, and some small amounts of power was used there during the 4 days your account was active. There is also a daily customer fee that is applied each dan an account is open. However, we canceled the first account , waived the early termination fee and transferred your remaining balance to a subsequent account you created at the alternate address you ended up moving in to . If you have any questions or feel that your account was handled incorrectly. Please call us at 888 963 9363 to request a written supervisory review. Published on December 15, 2023
I paid my bill & they still turned my lights off
Response: Mr Johnson- To recap, you have stated that your service was disconnected even though you paid your bill. I can understand how frustrating this can be and don’t blame you for being concerned. The most common reason that causes this is timing. For example, if we sent the disconnection order at 1:02 PM and you made your payment at 1:21 PM the lights may have still been on at that point however the disconnection is still in the process of being worked by Oncor. Your payment was just a little too late to cancel the disconnection. The good news is that they payment did automatically generate a reconnection order so you would like see your power restore very quickly. To avoid these types of issues, please ensure that you post a payment before 12:00 PM Noon to prevent a disconnection order from generating . Published on December 15, 2023
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
