Payless Power Reviews
Read reviews from Payless Power customers
Payless power is the only way to go with competitive prices no hidden fees and daily breakdowns of energy consumption. It’s the new age electricity company! Thank you Payless power!
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on May 23, 2023
Super quick set up online, only bad thing is they close to early @5:30 pm, that’s the time I am off work so anything I need to handle with them has to be done before that time and I’m at work I wish they would change the hours at least to closing an hour later. Other than that so far so good!! 👍🏻👌🏻
Response: Thank you so much for the feedback it's greatly appreciated! We do have people who respond to emails as late as 8pm you are more than welcome to reach out to us through there! Published on May 23, 2023
very easy for me to get things going
Response: Glad we can make your experience easy as possible! Published on May 23, 2023
Good price rate good customer service
Response: Thank you Fabiola for the 5 star review! Published on May 23, 2023
I’ve always loved your services and never had any problems w payments or app.
Response: Thank you so much for sharing your experience it's greatly appreciated! Published on May 09, 2023
Good price, great app. Easy to check usage with daily text Love it
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on May 09, 2023
My power was disconnected because of non payment. Totally my fault but when I went to pay and get reconnected I got an error message saying something was wrong. It’s after business hours and there’s no way to fix it until they open at 8:30am. I live in Texas and it’s very hot here. I’ve never had this problem before. This is absolutely ridiculous there’s no way to solve issues like this or worse one’s if there was an emergency.
Response: Mr Harvey- Your comments state that following a disconnection you received an error message that prevented the reconnection of your service and there was none one available to assist you after hours. This is no doubt very frustrating . Since this was related to the payment method, we have a couple of options going forward. You can post a payment through www.moneygram.com if you have issues with our system, the Moneygram receive code is 14715. Also, we do have email support through 9:00 PM CST Mon-Fri and 11:00 AM to 8:00 PM on Sunday. We are working on a solution for some expanded support options 24/7 and should have this available by the end of the year. 888 963 9363 Published on May 03, 2023
So I received a charge back. I’m totally fine paying my charge back but to pay you guys an additional $29 is sad and bad business besides the 8pm extension there is no help to customer that have been with y’all over a year to have a person go from paying $38 to pay $98 just to have there service restored is sad y’all don’t know if customers information is stolen or anything long as y’all receive y’all money that’s horribe
Response: Mr. Roy- You are stating that there was a credit card chargeback on your account and you have been charged a fee of $29 due to this & you do not feel that this is fair. This is understandable and we would be happy to review your documentation involving the chargeback . A supervisor will contact you to review your documentation. If it corroborates that you are not responsible for the original payment that was charged back then we will refund the fee and restore credit card privileges. 888 -963-9363 Published on May 03, 2023
My service was cut off I paid and it still not on
Response: Ms Patterson – You comments state that you paid to have your power reconnected but it had not been restored at the time you wrote your review. Any delays can be extremely frustrating when it comes to restoring power. Our records show that you were able to contact us last night and your power was restored in about 3 hours. Please note that with remote meters , the normal time is within 2 hours however this can be delayed after hours as Oncor doesn’t not have the same staffing resources as they would during the day. If an order has to be processed manually additional time may be needed. Luckily, it appears that your power was restored without an lengthy delay. 888 963 9363 Published on May 03, 2023
Love this service
Response: Thank you so much for the feedback it's greatly appreciated! Published on April 25, 2023
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
