Payless Power Reviews
Read reviews from Payless Power customers
Terrible customer service
Response: Hello Amijia, we appreciate you for reaching out to us about this. Customer service is vital for any company to thrive and we understand why you'd be upset if you didn't receive the courtesy and care needed from a customer service representative. Please feel free to reach out to us at 1-888-963-9363 and we will be happy to assist you with this issue Published on January 16, 2025
Rate high per day
Response: Hi Adonte, we appreciate you for reaching out to us. Billing is a topic that we know customers like you want a clearer understanding of, and we would be more than happy to break it down for you. You can see your billing via the My Account Portal to see what exactly you were charged on any given billing day. You can also reach out to a live representative to break down your current plan and rates by calling 1-888-963-9363 Published on January 16, 2025
Prices are way too high
Response: Thanks for contacting us, Lydia. We know that high pricing may be a concern for you and we would like to assist you. For billing inquiries, you can review your charges received on the My Account Portal. For further inquiries and billing concerns, feel free to contact us at 1-888-963-9363 Published on January 16, 2025
Worst experience ever.. ripped off on the money .. they said while signing up no contract and use post paid plan and then when disconnected they charged money as early termination. i will not recommend this comany
Response: Hello S! We appreciate sharing your concerns to us about your services. Unfortunately, we could not pull up an account with the information you provided, so you will need to call us at 1-888-963-9363 so a supervisor can assist you. Published on January 16, 2025
too many issues setting up the app
Response: Hi Desmond! Thanks for reaching out to us, we're happy to help with this issue. We know getting access to your account is vital in tracking electricity usage, and while we may not have a dedicated application to pull it up, you can access it you browser at paylesspower.com If you have any further questions or issues, feel free to call 1-888-963-9363 for assistance access your My Account Portal. Published on January 16, 2025
Your alerts are NOT accurate or time efficient. Twice this week I have had my electric shut off in the middle of my work from home job with no prior notice. The other day I got the alert about disconnect while I was laying in bed after having already dealt with it. Please fix your alert system
Response: Hello, Courtney. Thank you for contacting us about this pressing issue, as we know accurate text and email notifications are crucial for our customers, especially to avoid stressful situations like this. To assist with these issues, please reach out to us at 1-888-963-9363 so we can assist your case. Published on January 16, 2025
My only issue is the website security cause I am always locked out for fraud prevention but I like there are many others ways to pay….
Response: Thank you for contacting us, Neal. We know that having access to the My Account Portal is vital to the customer experience, and seeing a fraud prevention message is understandably concerning. With recent security updates to our portal, customers may see this message appear when logging in. The most common means to solve this is to simply clear your saved web cache and cookies, which can be done in the privacy and security settings of your selected web browser. You can also try using a different browser, and turning off your VPN if you use one. Published on January 16, 2025
You can not renew your contract because your system doesn’t function correctly
Response: Thanks for contacting us, Tony. In regards to your issues with renewing your contract, a supervisor will be reaching out to assist you. Published on January 16, 2025
Keep getting messages to renew my contract and it won’t let me. I’ll just keep going day to day month to month and has worked out fine for me
Response: Thanks for contacting us, Robert. In regards to your issues with your plan renewal, a supervisor will be reaching out to assist you. Published on January 16, 2025
I sometimes forget to pay my account due to my busy schedule and Boom I get the disconnect message. Give ya boy a call for a quick recap. Any way I guess I wont sweat it, Poppa Trump says he will lower energy cost, and in the great words of Robert Denario ” Greg. Could you milk me?”
Response: Hello Maxwell, and thank you for your feedback! We understand the concerns you may have, especially if you want to avoid missing a payment. We recommend enrolling into auto-pay, so you can avoid any missed payments in the future, as well as waive the $4.95 payment processing fee. For more information or assistance, give us a call at 1-888-963-9363 Published on January 16, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
