Payless Power Reviews
Read reviews from Payless Power customers
I keep experiencing trouble with renewing my plan! When I select, renew with plan, it then states page expired! Could someone call me so I am definite that my plan is current! Thank you! Otherwise all is well!
Response: Hi Claire! Thanks for contacting us about this vital issue. We know renewing your plan is important to your services, and we will have a supervisor reaching out to you for further assistance! Published on January 16, 2025
Hery dissatisfied with this service, it suppose to help people but instead it hurts people, to expensive and will keep you hostage if you try to cancel service, but it`s considered prepaid service, what part am I missing… No contract but pay as you go and they want to put a hold on your service, so you can`t cancel, it`s time for my lawyer to investigate this.. like they say some good things are bad, and this is one of them, if you want to lose money get with Payless Power
Response: Hello Dorothy, thank you for reaching out to us about this concern. We understand that you are frustrated with your current services, and will be more than happy to assist with any concerns and confusion you may have. Payless Power's pre-paid plans are all contracted plans that guarantee the provided energy rate. Customers are able to switch their services to another provider should they wish, though this will incur an early termination fee should they do so before the contracted term expires. The only way we would prevent any sort of switch away is if the customer agrees to a deferred payment plan, which would put a switch hold on their meter. To further assist you, a supervisor shall be reaching out to you. Published on January 16, 2025
I don’t like prepaid need a monthly plan asap
Response: Hello Lakitha, we appreciate the feedback! We understand that prepaid services may not be your preferred billing method. While we understand the need for monthly post-paid services, we unfortunately do not provide said services. If you have any further questions, please reach out to us at 1-888-963-9363 Published on January 16, 2025
Rates to high .
Response: Hi Erik, thank for reaching out to us. We know that you want the best understanding of your plan possible. The My Account Portal has access to all information regarding your rates, current plan and daily billing all in one place. If you need any further assistance, call 1-888-963-9363 Published on January 16, 2025
You’re overcharging for usage not used. I literally use space two heaters. Use a stove to cook and use a microwave a few times a day. There’s no way I’m using 8-10.00 a day. I barely use lights in my house as in and do not use any other items like fridge dryer or washer so where is the charge is actually coming from ?
Response: Hello Esther and thank you for reaching out today. We know that understanding where your usage is coming from is vital to your prepaid services and understand the frustration you feel here. Your usage can be viewed via our usage insight graph via the My Account Portal, and an even deeper insight of your electricity consumption can be seen at smartmetertexas.com This website breaks down your daily usage into 15-minute intervals, so you can easily understand what times your usage may spike. If you need anything else from us, please reach out to us at 1-888-963-9363 Published on January 16, 2025
Placing 30 and 20 dollars every other day is to high for prepaid I will be switching services Monday
Response: Thanks for the feedback, Takasha. We know that it's important to understand your billing, especially if you are making frequent payments to your account. Your usage and billing can both be tracked and reviewed via the My Account Portal, a resource provided to all customers for better understanding their electricity billing. You can view a more detailed breakdown of your usage over at smartmetertexas.com ,which breaks down the usage into 15-minute installments. Finally, you can always review the billing with a live representative at 1-888-963-9363 Published on January 16, 2025
I put money on here every 3 days like really
Response: Hi Keonia. We appreciate taking the time to let us know what you think, and are more than happy to assist you. We understand your concerns about billing may have you feeling stressed, especially if you're making frequent payments. Since our services are prepaid, we bill our customers on a daily basis based on their consumption. If you find yourself frequently making payments to the account, we recommend instead to make larger payments that cover more time. We provide customers with an average daily use estimate, and while it may not be an exact number, it's a good way to get an idea of your usage. For further assistance, you can reach out to us at 1-888-963-9363 Published on January 16, 2025
Won’t take my cell phone number to let me register for account
Response: Thanks for reaching out to us Clifford. We know that registering for an account is vital if you are looking to have services with us. To assist you with your issue, a supervisor will be reaching out to you. Published on January 16, 2025
Won’t take my cell phone number to let me register for account
Response: Thanks for reaching out to us Clifford. We know that registering for an account is vital if you are looking to have services with us. To assist you with your issue, a supervisor will be reaching out to you. Published on January 16, 2025
I give tem 1 becuse i had too or i would give 0 because they are the worst at sucking you dry money 2600 a day is bull … The worst electric company ever ever ever ever @!!!!!!!!!!!!!!!!!!!!!!!
Response: Thank you for your feedback, Hope. We know that understanding your billing and electricity consumption is important and can be concerning, especially if there is a high amount of usage. If you need a breakdown of your electric bill, you can review what you use via the My Account Portal under our usage insight graph. For an even closer look at your usage, smartmetertexas.com is an excellent tool that breaks your daily usage down to 15-minute intervals. We hope utilizing these resources will allow you to better understand your billing, and for further assistance please reach out to us at 1-888-963-9363 Published on January 16, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
