Horrible cut my power off while my account was in the positive and its during a freeze
Response: Mr Hawthorne- Your review states that Payless Power disconnected your power during a freeze when you had a positive balance. This is a very serious situation and we would like to learn more so a supervisor will be reaching out to you today. A review of our records does show that your service was disconnected recently but this was in fact due to a negative balance. We can go over this with you to eliminate any misunderstandings in the future. 888 963 9363 Published on December 27, 2022
When this over I’m never using this company again. I been in my apartment waiting on lights. I understand it’s my fault they got cut off forgot to pay but to have my kids and I in the dark in the cold and won’t turn my lights on. It said it will take 2 hours or less and it’s well over 2 hours. It’s night time can’t see shit can’t cook my kids just sit here in the dark waiting. This is so wrong I’ll will never with this company again
Response: Ms Adams- It’s a very serious situation when you need power and do not have it. This is especially true at night and when its cold outside. The local power utility, CenterPoint Energy , experienced widespread delays in processing reconnections n 12/21/22. They are the Company responsible for working the disconnection and reconnection orders we submit. Sadly, you would have experienced the same delays in restoring your service regardless of the electric provider you had selected. Luckily it a[appears your power was restored as soon as CenterPoint resolved their issue. Published on December 27, 2022
My bank account from Minnesota was use to pay somebody’s account, I received no help from Payless power on getting on money back.
Response: Mr Kylander- Once again we apologize for the inconvenience. I reached out to you directly on 12/21 to explain the process for getting your moneyback. We follow all standard credit card chargeback procedures. Please email us directly using the contact info on the email message if there are any delays with your bank. Published on December 27, 2022
Love it and so easy to use
Response: Glad we can make your experience easy as possible! Published on December 20, 2022
I’m enjoying my service. Thanks for making my life more easy now. I can manage my lights with you guys
Response: Thank you for the feedback it's greatly appreciated! Published on December 20, 2022
Nice company would recommend
Response: Thank you for the 5 star review! Published on December 20, 2022
Great and fast easy to work witj
Response: Thank you for being a great customer! Published on December 20, 2022
Pay as you go very convenient for me it’s fast easy and very good
Response: Thank you for the 5 star review! Published on December 14, 2022
Payless power is really awesome easy payments they take your balance. This is the best service I had so far living in Texas.
Response: Thank you so much for the feedback it's greatly appreciated! Published on December 14, 2022
On initial enroll I was told for the first 30 days there would be a daily charge of 3.77 only if we used more then that would we be charged more. A few months went by and still being charged 3.77 a day even when my electric consumption was well below the 3.77 . Then when my electric got turned off and I was finally able to pay it they terminated my service charged me a 99 dollar fee for reconciliation and early termination fee and took my 20 dollar credit and left me with no lights and a ending bill of 74 dollars. Will not return my calls or emails about my account . Simply put they could care less about you they suck you with the no deposit just a forty dollar charge and that goes towards your electric account . But even if you have no power being used they still charge you, i think it is very unprofessional to treat a customer that was . Would not recommend them to my enemy’s.
Response: Ms Logans- Your comments state that you were advised that the daily customer fee would only be charged if you used over 17KWH per day. You were also disconnected and the account was terminated which triggered the early termination fee. Any time there is a misunderstanding regarding how service works, it is a big deal, especially when it involves a customer’s money. A supervisor will reach out to you to review your enrollment call. You should have been advised that the daily fee occurs every day with the exception of days that your service is disconnected. Our records show that this is the in fact the case & on days that you consumed power , you were charged for the daily fee. On days that you were disconnected your were not charged the fee. You may have been confused because we bill 2 days in arrears however your daily messages specify the date the charges were accrued. Also note, that an account will automatically be closed after being disconnected for 14 consecutive days. We responded to an email from you with this information earlier this month . You do have the option of starting a new account with Payless Power and if you do so we will reverse the early termination fee which will restore your final balance. A supervisor will reach out to you to discuss. 888 963 9363 Published on December 12, 2022
