Great if you want prepaid lights. Customer service is great and paying online is easy.
Response: Thank you for being a great customer! Published on November 28, 2022
Good company electronics
Response: Thank you Michelle for rating Payless Power! Published on November 28, 2022
Very easy to use
Response: Thank you Jeri for the feedback it's greatly appreciated! Published on November 28, 2022
If you get some power saving light bulbs, this electricity company is your BESTFRIEND. Before the power-saving light bulbs my daily average was 20$ and now its 3$. They work!! Got them off of Amazon. Best no deposit electricity company ever.
Response: Thank you so much for the kind words it's greatly appreciated. Published on November 28, 2022
Enjoy it to the fullest!!!!
Response: Thank you for the feedback it's greatly appreciated! Published on November 28, 2022
Great Service. I will only use paylesspower from now on.
Response: Thank you for the great feedback it's greatly appreciated! Published on November 28, 2022
great service. payment are easy.
Response: Thank you for being a great customer! Published on November 28, 2022
I don’t know why they hate their customers. I started paying $40 every week and a half consistently, and now I’m paying $10 a day for less than half my usage while the temperatures drop in my area. I guess it’s a promotional deal: “If you stay with us long enough, we show our appreciation by gouging you into oblivion!” I’m going to a provider operated by people that DIDN’T drop out of kindergarten.
Response: Mr Wood- Your comments show that you are very upset because you feel you are being gouged. Please note that your usage has doubled as temperatures have dipped . If you log on to your customer portal you will see usage graphs that will display this. You can also confirm your usage by registering with www.smartmetertexas.com. The registration info is posted within your portal. You are correct that process on variable price products like yours have increased considerably this year but this is prevalent across the board with all providers as the price of natural gas reached 15 year highs earlier in the year. We are competitive in pricing with any major competitor. Call us at 888 963 9363 and we can discuss cheaper solutions with a fixed rate . Published on November 23, 2022
Lied to me said I would not be disconnected after a $50 payment and long agreement and extra $20 fee for waiting on rest of payment by noon next day.
Response: Danny- Your comments state that you were disconnected even after being told that your partial payment would prevent a disconnection . You ended up not getting your service restored until noon the following day. This is a huge problem and these timeframes are unacceptable. The account history shows that a disconnection order was actually submitted on Friday to Texas New Mexico Power but not completed until Monday. You did call us around noon and agreed to a payment arrangement. A reconnection order was sent but not completed until the following day. We are researching to determine the nature of the problem but on the service this appears to be an issue with the meter not receiving the remote signals sent by TNMP. The representative that you spoke with did not mislead you. Your payment did result in a reconnection order being generated . The delay by TNMP has not yet been explained but we are researching and a supervisor will contact you once we have determined the cause. Published on November 23, 2022
Very disappointed with my services. It took two hours to get someone on the phone. I made a payment within minutes of the disconnection order and was left waiting over 2 hours for my services to be restored. When I finally got someone on the phone I was told I waited for nothing just to be told they were going to have to send someone out to try an restore my services. Wouldn’t recommend the company to anyone I know it’s not worth the hassle.
Response: Ms Cook- Your comments state that you made a payment within minutes of the disconnection but it took a lengthy amount of time to get your service restored. You waited for over two hours for someone to respond only to be told that a technician would need to be sent to your home to perform the reconnection manually. Being without power for any amount of time is a huge deal so you have a right to be frustrated . Our records do show that it took about 4 hours to restore service and this would have been due to an issue with the meter not being able to receive a remote signal. Please note that Oncor is the organization responsible for performing these requests and they automatically sent the truck once the remote signal had failed. While these types of delays are actually rare, the best approach is to avoid a service interruption my posting funds before the disconnection request can be generated. Please make these payments no later than 12:00 noon Published on November 23, 2022
