The usage needs to last longer
Response: Hi Jaelyn, Please contact us via email or phone at 888-963-9363 so we can provide you tips on how to save on usage! Published on February 07, 2023
Great job with helping me navigate this whole thing
Response: Glad we can help! Thank you so much for being a great customer! Published on February 07, 2023
Highly recommend
Response: Thank you so much for the review! Published on February 07, 2023
Love this service !
Response: Thank you for the 5 star review! Published on February 07, 2023
Easy convenient
Response: Thank you for the 5 star review! Published on February 07, 2023
Cheaper than any other light company ive had before im happy with it
Response: Thank you for the feedback it's greatly appreciated! Published on February 07, 2023
Love this service !
Response: Thank you Chelsea for the awesome feedback! Published on February 07, 2023
I can’t login to make a payment , I’ve messaged this company several times with absolutely zero response. There is something wrong with your website, and noone will help.
Response: Chris- Thank you for your payment today. A supervisor will contact you to trouble shoot what is preventing this from happening through the automated systems. This is a big deal and we will assist in resolving it for you. 888 963 9363 Published on February 06, 2023
Your rates keep switching up. This is a rip off! I don’t know how you all are getting away with doing us like that. I’m not pleased with your company at all! 👎 This isn’t right!
Response: Demarion- Your comments show that you feel that your rates are changing and that you cannot keep up. After reviewing your charges over the past few days , I can certainly understand why you would be concerned. You saw a very sharp increase in your daily charges during the latest winter storm but this was not because of your rate… it was due to a very big increase in your usage. Please keep in mind that you are under a fixed rate so the price per KWH will not increase. However, severe cold weather will cause your heater to run nonstop for days even if you don’t touch the thermostat. You can review your usage on an hourly, daily or weekly basis on your My Account portal and if you also register at www.smartmetertexas.com you can confirm that we are billing you for what your meter is reporting. 888 963 9363 Published on February 06, 2023
Greatness greatness greatnes s greatness
Response: Thank you so much for being a great customer! Published on January 30, 2023
