Payless Power Reviews
Read reviews from Payless Power customers
I have been charged for kw I haven’t used
Response: Thank you for contacting us about your concerns, Ramon. We understand that you have some concerns about your electricity consumption, and know that not understanding where the usage may be coming from can be stressful. For concerns of your usage, you can always review your electricity consumption via the smartmetertexas.com website, which will break down your usage in minute intervals. This way, you can review when you used the most electricity. If you have any other questions, please contact us at 1-888-963-9363 Published on May 05, 2025
What purpose do you serve if ya is closed on the weekend?!! Like y’all we work and can’t call during your ridiculous business hours. Allow the system to accept payments when your dumbbell of a system won’t allow us to login!!! Come on PP, this isn’t rocket scienCe Adapt and become more user friendly.
Response: Thank you for taking the time to reach out to us about this matter, Patricia. We understand how important it is for customers to get assistance when they need it, and can understand why you may be frustrated. Please keep in mind that, even if you are unable to log in, payments can be processed via our automated system. If you are having issues with making payments through our system, please make sure the account information you are providing is correct, as well as any card information such as the card number, expiration date, as well as the CVV and billing address associated with the card. If you cannot make payments with our automated system or through the My Account portal at paylesspower.com, we accept cash payments through MoneyGram services such as eligible MoneyGram locations or the MoneyGram website. You will need your account number and the MoneyGram receive code 14715. You can reach out to a live representative by calling in to 1-888-963-9363 during business hours, which are Monday through Friday between the hours of 9AM through 5PM. We also provide after hours email assistance during these hours: 5:00 PM to 9:00 PM Monday - Friday 9:00 AM to 5:00 PM on Saturday 11:00 AM to 8:00 PM on Sunday Published on May 05, 2025
Things are really hard for everyone right now….. I was managing fairly well until y’all started charging a 30$ reconnect fee…. This doesn’t seem like much but for me it makes it a real struggle to try to stay on top of my account… I’m usually sleeping when my notifications come through so I don’t get them until I wake up….or….if it slips my mind, the power goes off while I’m sleeping and of course it’s to late by then…. Before this fee….I highly recommend your company to everyone…. Now it seems , your just like all the rest….
Response: We appreciate you for taking the time to contact us about these concerns, Dana. We understand that you have concerns with the reconnection fee that you are charged, and can see why a disconnection may be stressful. Please keep in mind that it is a customer's responsibility to maintain a positive balance on their account to avoid an interruption of their electricity services. If your balance is below $0, you will have until 12PM noon the same day you go negative to bring your balance to a positive $20 balance and prevent disconnection. If payment is not made, you will be at risk of a disconnection, and will incur a $30 reconnection fee that is broken down into 10 daily installments of $3 per installment. Payless Power recommends that customers enroll a debit or credit card for automatic payments, that way a payment will be made automatically by our system when your balance goes below a certain threshold. If you have any questions or concerns, please contact us at 1-888-963-9363 Published on May 05, 2025
The attendant changed my password!
Response: Thank you for rating our services! We recommend changing your password to a secure one, as the passwords we apply are meant for temporary usage. Published on May 05, 2025
Pretty cool ans convienent
Response: Thank you for taking the time to rate our services! Published on May 05, 2025
Always quick and easy
Response: We appreciate your high rating! Published on May 05, 2025
Very informative, and always available to lend a hand.
Response: Thank you for rating and reviewing Payless Power! We are proud to provide your home with services you can rely on. Published on May 05, 2025
I love the over all service
Response: Thank you for choosing to be a Payless Power customer! Published on May 05, 2025
Good company and cheap lights
Response: Payless Power appreciates your rating, and we look forwards to providing you with convenient and affordable pre-paid electricity services! Published on May 05, 2025
Very affordable and easy to use the easily check balance and check and see how many days you have remaining until you need to add more money to your account. Very nice.
Response: Thank you for the high rating and thoughtful review! Published on May 05, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
