Best power company I have been with.
Response: Thank you so much for the 5 star review! Published on June 24, 2021
Thank you fastest way ever
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on June 24, 2021
Very easy to use
Response: Thank you for the 5 star review! Published on June 24, 2021
Super really easy
Response: We are truly thankful for you as a customer and we thank you for taking the time to leave a review for our company. Published on June 24, 2021
Thank you for making the payment method very easy & convenient.
Response: Thank you Silvia for the feedback it's greatly appreciated! Published on June 24, 2021
They are such a good electric company. 10/10 would recommend to my family and friends !
Response: Thank you so much Morgan for the awesome feedback it's greatly appreciated! Published on June 23, 2021
Great service! Loved it ! It’s as must!
Response: Thank you for being a great customer! Published on June 23, 2021
Don’t recommend. Prices are EXTREMELY high. This is a waste of money so your best bet is going with a popular electric company that’s not prepaid
Response: Ms Strawther- In your comments you indicate that you are extremely dissatisfied with the Payless Power rates and suggest that due to this customers should stay away from Payless Power. I have been able to locate your account and after seeing your daily charges can certainly understand why you would feel that way but a review of the account points to high usage as the source of the high charges you have experienced. In the few days that you have been on our service we have not raised your rates. In fact rate changes on the variable plans are actually pretty infrequent. What does change is the amount of power used at the address. Pre-paid service shines a bright light on high usage and energy inefficacy and some research on your address reveals a couple of factors that very likely are contributing to the high charges. A supervisor will reach out to you to discuss. Also feel free to reach out to us at 888 963 9363 for more information. Published on June 23, 2021
When I first begun service it was very simple and easy the rates were awesome maybe around 4.5 pkw for the first 2 or 3 months then started gradually going up now literally every single day it goes up about 2 dollars more. Example yesterday it was 7.56 pkw today its 9.25 or something like this. I guess this is a good service if you dont have children or like cooking or watching television and rarely at home which is not uncommon with this pandemic so yea get if you dont like to do nothing but be a vampire. Will be switching service Today!
Response: Hi Che- Your review comments states that you feel your rates are increasing daily so you have decided to switch providers today. A lot of pre-paid consumers across the state may be feeling that same way regardless of who they use as a provider. It happens every year as the weather really starts to heat up. However, this is not relegated to Payless Power and not even to pre-paid service but since pre-paid service is tied to daily billing instead of one monthly paper bill then changes in consumption are far more noticeable. We would like to go over your billing with you to clear up any misconceptions. The math you quoted when mentioning your rates does not match our pricing so it would be helpful to speak to you to get a better understanding of your concerns. Unfortunately neither your name nor email address appears in our customer database so we are unable to reach out to you directly. Please contact us at 888 963 9363 for more information. I can specify that there have not been multiple rate increases this year on our variable rate plans and we also have fixed rate plans to choose from as well. But rate changes are not what causes our customer’s daily charges to increase. For the vast majority of customer’s weather is the primary factor. Please reach out and we can provide and comprehensive usage breakdown and also show you how to confirm this independently at www.smartmetertexas.com 888-963-9363. Published on June 23, 2021
Easy enrollment
Response: Glad we can make your service experience easy as possible! Published on June 22, 2021
