The payment was very easy and fast I really recommend this company the best one..
Response: Thank you so much Ximena for the feedback it's greatly appreciated! Published on July 07, 2022
I am very disappointed with this company. I enrolled in a prepaid account. I was told nothing will change and now I am forced to add $75 or I’ll be charged an extra $5 if I add anything less than. I enrolled in prepaid to eliminate making large payments and rather pay as I go. At this point I’d rather have a bill because of all the reoccurring extra “convenience fees”. The only reason I have not cancelled is because of the etf (early termination fee). It started at a minimum of $25, then $40, and now $75. I am fed up.
Response: Deysa- your comment states you’re unhappy with the service since the company has changed their policy on payments. We do have options that will help assist you on avoiding that fee. The reason of these changes is all due to inflation that is causing the cost of electricity going up. We did hear out our customers comments and have done changes in order to accommodate with our customers. Please contact us at 888-963-9363 for more information of these changes. Published on July 06, 2022
I have been with this company for 5 years or more… ( SHAME ON ME ). When your on the go on work and home and get so occupied that you just pay your bills without reading them, that’s me. Till I finally noticed how high my electric bill was. For just being my wife and I, over $400 per month is too much. Payless charges $3.29 per day automatic and .19 cents per kilowatt and other hidden charges. After so many years of being a good customer, I called them to see if I can get a better rate ( fixed rate ) if I agreed on a contract. Her response was, Unfortunately we don’t offer that, the best we can do is sign you up for a year contract at what your paying now ????. What a way to treat a loyal customer. People DON’T EVER CONSIDER THIS INCONSIDERATE COMPANY ????. THEY WILL NEVER HELP YOU, THEY ONLY WANT YOUR MONEY… THIS COMPANY SHOULDN’T BE CALLED PAYLESS, IT SHOULD BE CALLED PAYMORE AND MORE AND MORE…. WHAT A TIP OFF YOU ARE. SHAME ON YOU ALL…
Response: Rosendo- your comment states you’re unhappy with the service as the company now cares about money. The reason of these changes is all due to inflation that is causing the cost of electricity going up. We did hear out our customers comments and have done changes in order to accommodate with our customers. Please contact us at 888-963-9363 for more information of these changes. Published on July 06, 2022
Perfect easy and amazing services to begin with
Response: We are proud to know that we meet your expectations and we are always looking to improvise our service. Published on July 01, 2022
its so funny especially this one Q: Did you hear what the foolish gardener did? A: The guy planted a light bulb and though he’d get a power plant.
Response: Thank you for rating Payless Power! Published on July 01, 2022
Awesome service. I wasn’t sure as I’ve never prepaid before. From start to finish custom service has been amazing and the online payment system simple. Great company.
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on July 01, 2022
Awesome service and easy to use.
Response: Thank you for being an awesome customer! Published on July 01, 2022
Absolutely horrible company, they do not work with you if you need more time to make a payment, you can only have 1 deferred payment plan and they raised the minimums. Just use a different company, they are horrible.
Response: Thank you for your review. Your comment states that you are not happy with the service because we don't give you more time to make your payment. We do send daily notifications to help keep you up with the service & the balance remaining. We also did offer you a courtesy account protection to give you a extra time to make a payment in order to avoid disconnection. Please contact us for more information or concerns. Published on July 01, 2022
Soooo because I chose to stay a customer you raised the minimum balance to $40. Outrageous. And how come the what y’all call low income neighborhoods HAVE to be on Auto Pay? When I lived in zip code 76116, I NEVER needed autopay. WHY IS THAT?!! Glad this is my last week. I’ll pay what’s owed and move on. I’m tired of all y’all companies profiting off the consumer. I DO NOT believe there was a price hike in electricity. I won’t be recommending y’all to anyone else. I guess it is true that they make you pay more for staying with them. I just put $50 in my account on Monday and I’m already down to $21 and it’s Wednesday. 14kwh is costing me dam near $10? I don’t think so. Y’all can go play with somebody else’s money, not mines. I want to “live” not “survive”, and I’m going to cause I’m done with y’all. And here lately, I’ve been having a problem logging into my account. I never changed my password, yet it’s wrong. I’m trying to log in right now, and the forget password email you sent says “page not found” when I click on the link. Tired of dealing with problems.
Response: Hello, Thank you for contacting us. First of all, we appreciate your patience in receiving this response regarding your concern. Looking at it from your perspective, we see why you are not satisfied with the service you received. Your mentioned points are important to us, so let us respond to each of them in order. Minimum Payment- We have great news for you! We actually took our customer’s feedback very serious in regards to the minimum payment amount and instead of being $40.00, is now how it used to be before ($20). Your Auto Pay Concern- Based on the plan you selected, (Autopay and Save Variable) it does require to be on auto pay. However, if you are not satisfied with this plan, you can contact us to see what other options we have for you to change the plan. Your Acct Portal Issues- You have all the right to be upset about this. We did in fact experienced issues with the Portal which we believed that it was caused due to the server. That issues has been resolved. We made an attempt to contact you to go over your concerns with you over the phone. We got your voicemail, but we left you a message so you can please call us back. In reference to your usage we actually see that you do a great job maintaining your consumption. This is something that we can review with more details over the phone with you. We do respect your point of view or perception, but we know with certainty that our product and service that we offer are of quality and effective. If you get a chance to check out other electricity competitors, you'll find that our rates stand apart from others. Even big companies that offer postpaid products. We are all facing a challenging time with inflation and basically everything is going up, but know that you have the right to research other providers and be with the one that suits you best. We would love for you not to make the decision to leave Payless Power and for you to allow us to continue to provide you with the quality of service you deserve. At the same time, we will respect your decision. We ask that when you compare us to other providers, that you keep in mind some of the great benefits we offer. • Our daily notifications help you keep your usage within your budget. It will always give you the opportunity to make the necessary adjustments when you need them and not wait until the end of the month when you receive your bill. • You were not asked for a deposit to start your service like other providers do. • Our rates are competitive with others. • We do not have additional charges such as connection, reconnection, etc. • We offer options to our customers to keep their electricity on, such as deferred payment plans, etc. These are just some of our benefits. Here is the link to our website in case you want more information- www.paylesspower.com Here is the link so you can compare prices with other electric companies- www.powertochoose.org We are here for you as long as you give us the opportunity to serve you. If you would like to speak with a customer service representative, you can contact us at 888-963-9363. We are open Monday through Saturday from 8:30am to 5:30pm. Sincerely, Payless Power Published on June 22, 2022
I will avoid using your services in the future because made multiple billing corrections that doubled my balance, and even your own representative could not justify them. Looks like fraud on your side.
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on June 21, 2022
