New Customer Hours
Mon - Sat: 9:00am - 5:00pm
Customer Care Hours
Mon - Sat: 9:00am - 5:00pm
Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
You guys are the best
Response: We are so lucky to have customers as great as you Tavia!! Thank you so much for the awesome review! Published on April 05, 2018
No message
Response: We greatly appreciate customers like you Naomi!! Thank you so much for the fabulous review! :) Published on April 05, 2018
Easy
Response: We are so happy you find the updates we have been implementing to our online customer portal easy to navigate!! We can't wait to continue this Payless Power journey with you!! Published on April 05, 2018
Expensive, but I just needed this for a short period of time. I feel like I get overcharged a lot. Mainly because I’m barely home.
Response: Thank you for your feedback Ashley. Payless Power does offer ways save on your usage. It's called the Flex Pay discount. With this you will receive 20% of your usage when your balance is maintained at $35 or more. We also offer daily discounts for customer with average or above average usage. If you have any questions please reach out to our Customer Care dept. at 888-963-9363. Published on April 05, 2018
It’s fast and easy.
Response: Thank you so much for your review!! Published on April 05, 2018
The constant negative communication and threats of disconnect fee even when the account is positive … it’s stressful daily connection and I don’t enjoy it
Response: Thank you for your feedback. The text messages are friendly reminders to keep you aware of the disconnection process, so in case that you do fall neg you are aware of the process. Published on April 05, 2018
Great rates. Friendly people. I highly recommend!!!
Response: Thank you so much for your feedback it's greatly appreciated. Published on April 05, 2018
Great service, easy payment and cost effective
Response: We're glad we could provide you all the tools needed to make your experience as easy and efficient as possible!! Thank you for being such a great customer! Published on April 05, 2018
fast and easy, how mama likes 🙂
Response: Thank you Raquel for the awesome review, glad you like our service(: Published on April 05, 2018
Very easy to look at your account information and make payments easily too and stress free. Thanks
Response: Thank you Joel for your great review glad we can make your experience with our service easy as possible! (: Published on April 05, 2018
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
