Payless Power Reviews
Read reviews from Payless Power customers
Service with Payless over a year. Convenience is a plus. However since I have moved rates are much higher with lessened details in daily txt. Harder to know exactly what you paid and kWh don’t always match up with what you likely used. Example of laundry days , no one home, etc.
Response: Hi Angela, We are happy to hear that you enjoy the convenience of our service. Though some of our messages have changed in what they contain, your monthly SUP (statement of usage of power) will contain each day's usage and we will soon have more details as well as transaction history in the MyPayless portal, allowing you to view those details whenever you would like. Keep a lookout for when these are added as they will be there soon!
New page makes it impossible to make payments. Getting in contact with payless impossible it all goes back to main page. Good luck getting return response. To sign up they sign you up 7am on to try to call them your lucky if you catch them at 9am.
Response: Israel, Thank you for the feedback about the difficulty of making a payment on the new website. We have been making some edits, so you should no longer encounter that problem. If you do, please contact us at 888-963-9363. We have added new customer service representatives to our staff to make sure we can take all calls in a timely manner.
I love Payless Power. One of the best electricity providers I’ve ever had, they are the best thing could happen to my budget. I’ll never leave you.
Response: Chloe, It is our hope that we continue to provide you with amazing service and customer support. Our goal is to make electricity as cheap and easy for the customer as possible!
Love them. Very helpful and has great resources!
Response: Breyona, We appreciate the love! Our customer service team always strives to provide the best support and resources we can.
I’ve used their electricity plans for some months now and I have enjoy the service. Just keep 35$ in your account and you will save yourself a whole lot money. This is best thing that has happened me.
Response: Charles, You are absolutely correct. Keeping $35 in your account can do wonders for both your electric bill and your Payless Power account!
Love this electric company, will recommend them. plus like the facebook page.still trying to win.hopefully soon.
Response: Victoria, We appreciate your recommendations! Keep answering the weekly Facebook trivia questions...who knows, one of these days it may just pay off!
Thank you for working with me I have changed my pervious 1 star to 4 stars. I am glad we were able to compromise a deal, and I hope that we continue to have a great communication with each other. 🙂
Response: Victoria, We appreciate your recommendations! Keep answering the weekly Facebook trivia questions...who knows, one of these days it may just pay off!
If I could give a zero I would. Y’all send me the same message multiple times and I’m getting 2 to 3 times the amount of text messages than I use to. Y’all just woke me up with the 4th message of the same exact thing. I can not wait to get a new electric company. Since y’all got this new program or whatever it has been horrible. Even if I had never of had y’all before I would still hate your system. Fix it and fix it quit or y’all are going to lose more than me with it.
Response: Lyndsay, We apologize for the extra messages. Some customers received multiple messages of the same alert due to a bug in our system, but that was corrected, and we have not experienced any more problems. You also have the option of receiving account alerts by email only, instead of text, so if that is something you would like to update, give us a call at 888-963-9363 and we can get that taken care of for you!
I’ve been mostly happy with Payless Power. At one point they disconnected my power because I simply forgot to make a payment that day and my account was -$1 and some change… but they did waive the $25 connection fee. This last week with the “True Up” bill has me angry. I had a positive balance and average $2.50 a day… Next day comes around and my account is -$17…. I tried to call ALL day yesterday and every line was busy. Later on I got a text and email saying they were busy and to try again tomorrow. I just had to overdraft my account to pay this without getting my electric shut off, so I’m not happy. I picked Payless because at the time of moving into my apartment I didn’t want to pay a $200 electric deposit, but at this point I feel it might save me more money in the long run and I won’t have to deal with issues like this again. It’s insane to me that someone who averages not even $3 a day, and has at least $6 positive in their account, can go to -$17, because of a mistake that was not my fault…..now having to put $27 in there to keep my power on. Merry Christmas!
Response: Georgina, First, we would like to apologize for the difficulty in contacting us, whether that be by phone or email. During the True Up time period, our customer service team is so busy answering calls, that we have to unfortunately put people in a wait on the phone, which is never fun. We have actually hired more customer service representatives so that we can help more customers at a faster rate. Secondly, are you aware that if you keep your account balance at or above $35, you receive a 20% discount, which in turn can help give you extra days of usage? We are constantly doing what we can to help our customers, so we hope you will stay with us and give us another chance!
I had $31.05 on monday next day i have negative $24.49, just for one day $55 is way too much when ive been paying 3 to 7 dollars a day, i live in a trailer house, is too much..
Response: Gerardo, Thank you for the insight. The weather plays a large factor in how much electricity is used, whether it's A/C/ to keep your home cool or the heater to keep it warm. On top of that, all the accessories you may have plugged in to outlets use electricity even if they aren't powered on! At Payless Power, we only bill for what the meter reads, just like every other electric company. However, unlike other electric companies, we give you a 20% discount if you keep your account balance at or above $35. We hope this helps!
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
