Payless Power Reviews
Read reviews from Payless Power customers
I do not like the new system I’m not getting this at all
Response: Evonya - thank you for reaching out. A supervisor will contact you shortly to explain how the new features work.
Payless Power deserves a
DOUBLE 5 ? RATING!!!
No price gouging here!
AFFORDABLE, EASY, BEST CUSTOMER SERVICE RELIABLE and USER FRIENDLY!
Customer going on 2 years and not a single problem or complaint!
LOVE PAYLESS POWER! ?
Response: Helen, Thank you so much for the double 5 Star rating:) We are working hard to roll out new features and plans that will help you love your service even more!
Love the service!! And I REALLY LOVE the new acct system!! Let me know when stock options are available so that I can invest in this company!!! 🙂
Response: Thanks, Jeremiah! You sound like a pretty good salesman!
Thank you for the simplicity of your service. I know how much power I use daily which helps me to be mindful of how I use it!
Response: Thank you, Gwendolyn! There are more great features on the way!
Love the service, makes life easy!!! ?
Response: Renee - thanks for being an awesome customer!!
Really hate the new update and not receiving a E mail or text with my account balance when it gets low.
Response: Tanya - we received your review and would like to apologize for the unsatisfactory customer experience that you have received and we should be able to fix these issues for you. Please reply to the email contact that we sent this morning so we can troubleshoot your issue. Our records show your messages to be delivered so any clarification to the questions we sent will help us correct the issue.
ur new payment system SUCKS!!!!!
I cant even see the area I need to fill credit card info to make a payment.wtf
everything is overlapping. this sucks ill look for another company in the morning!
Response: We received your review and are very concerned that you are not receiving the intended customer experience. The new payment portal is designed to adapt and fit perfectly in any screen size. This is obviously not happening for you. If you will send the make and model of your phone, internet phone browser and screenshots we can research and identify the issue. We have not received other reports of this but there may be phone models and software that we are missing. Any assistance that you could provide may not only fix your issue but potentially help future customers as well.
I have been EXTREMELY satisfied since switching to Payless Power. However, I have not received a daily text message since November 17, 2017. I’ve spoken with a customer care representative regarding this issue, and it has not been resolved. I depend on the daily text messages to help me monitor my electricity usage.
Response: Hi Rhonda - we are grateful to have you as a customer and regretful that you have experienced this issue. Please text "Start" to 76937 and the daily texts should resume.
Been with Payless Power for four years. Its so convenient and I like the new website.
Response: Thanks, Guy! We appreciate the feedback on the new website. More improvements are on the way so stay tuned!
I hate your new on line bill payment – added too many steps and NOT as user friendly as before
Response: Hi Lorraine - thank you for taking the time to comment. We appreciate your patience with the new portal. It is actually designed to lower the number of steps after you get set up completely. For example, you can select the "remember me" box on the login screen and then you can connect to the portal simply by touching the link in your text messages. If you save a card on file you can then pay by entering the payment amount and then pushing the payment button instead of having to enter your card info each time. We are also in the process of adding features that will allow you to view itemized invoices and charges and also give you the ability update your own account information. Like any change, it takes a bit of getting used to however in the long run it will save you a lot of time when you need to manage your account :)
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
