
Payless Power Reviews
Read reviews from Payless Power customers
Excellent customer service and has always gone far and beyond helping when times have been difficult.
Robert J. in Desoto
Published on July 26, 2017
Response: Robert - thank you so much for the kind words. We are happy to help and glad that you have given us the opportunity to do so :)
2 stars because its very simple and easy to get started and maintain your account. However, online misleads you to think you will get a 10.3 cent rate or something close to that when in reality you pay 13.00 cents pkwh. Becaise in orded to get that 10.3 cent rate your account must stay over $35.00. You wont learn this until later after recieving email updates and doing the math on why its costing a person a rediculous amount a day for power. I will be switching immediately due to this. 13.00 cents are you mad!!!!
Jonathan R. in Lake Worth
Published on July 25, 2017
Response: Jonathan - thank you for sharing your experience. We are regretful that it was not a positive one. We do attempt to provide the terms of the Flex Pay discount in easy to read language in our online documents.We apologize if you missed these plan points. Please call us at 888-963-9363 and we can go over the documentation with you and also provide some tips on how to get the maximum benefits from the service.
I am only giving one star because negative stars is not an option. They tell you rates are about the same as regular electric companies. It is not true. We were overly conscience of our usage and still we were averaging $16.00 dollars a day. Do the math…..thats $480 a month! We would sweat all day and night. Thermostat stayed at 78° all day, no tv used, no washer and dryer used. We were miserable. Be very careful if you ror some crazy reason decide to use this company. They do not fully explain how their system works and are misleading about everything.
I suggest trying to work something out with a real power company unless you like being stressed over extreme price gouging. My bill with TXU averaged $125 a month in summer…..running the ac at less than 72° during the day and 68° at night.
Be very careful and do your research.
I will never use pay as you go power again. I learned my lesson. I will tell anyone that will listen how horrible this company is.
(Sales rep were nice, but not straight forward about how things worked)
Christopher L. in Fort Worth
Published on July 24, 2017
Response: Christopher - thank you for taking the time to share your experiences. We are sorry it you feel it was a negative one. If you would like to call us at 888-963-9363 we can go over your usage and even compare it to last year's usage at the home. This summer has been much hotter than last year so a usage comparison will be the most important aspect of any type of analysis regarding your charges. Feel free to call us at 888-963-9363 and we can review your account so you can do an actual apples to apples comparison.
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each check, deposits needed, contracts, waiting for connecting date, and ect. I looked again to your website and decided to try it. No deposit asked just a little payment LITERALLY A LITTLE PAYMENT TO START. I placed the amount that I wanted to pay over and set up my ideal date for connection. I get a GREAT RATE, texted daily of my balance and consumption of each day in detail, and the website is very easy, fast, and clear. This is the best decision I made on electricity for my home and my money’s worth. 10+ Great Company keep up the great work.
Christine M. in Killeen
Published on July 21, 2017
Response: Christine - thank you so much for sharing your experiences in such detail. We are very fortunate to have you as a customer.
I love payless power!
Derrell A. in Tyler
Published on July 21, 2017
Response: Thank you Derrell! We love that you love having Payless Power as your electric provider!!!
The service is great same day connection. Everyone ive come in contact with in the office was professional and very nice.
Arlishia R. in Sweetwater
Published on July 17, 2017
Response: Arlishia - It is our honor to serve you! Thank you for the opportunity!!
Everything has been great so far we love having Payless power.
Delva J. in Odessa
Published on July 17, 2017
Response: Delva - we love having you as our customer! Thank you so much for the opportunity!
I absolutely love payless power. Better than any other light co ive ever had and ive had them all. Wouldn’t switch back to a contract for nothing in the world. Payless power rocks.
Brandi C. in Houston
Published on July 17, 2017
Response: With that compliment Brandi you rock my socks today and we love you! It feels good to know that we don't ask our customers for any deposit or contract and all the money they give to start service stays on the account and is used for the billing!! :)
This companie is a bad one im not even home i even turned of the fuse box ans stil this mf are charging $4.00. A day they are stealing my money and im on disability.I want my money back…….you all said only what in use.
Then y still charge me…smh
Roxana D. in Dallas
Published on July 09, 2017
Response: Roxana - we appreciate your feedback and would like to speak to you regarding your billing. Payless Power bills you based on your usage as reported by your meter. All companies would show this same usage. We can show you how to check your meter reads and see you usage in 15 minute intervals. This will show you when the power is being used in your home. Call us at 888-963-9363 for more details.
There is not a choice for negative star so I put one. I called in, it took a huge amount of time to get signed up and they failed to tell me that because of the holiday it would take three days.. I have to clean and show a rent house and last night I had to show it in the dark. I keep a credit balance with this company… that is over. I will never use their service again. Three days??
Jane S. in Victoria
Published on July 04, 2017
Response: Hello - thank you for your review. It appears that your meter is either of the type that cannot receive connection the signal or a meter needs to be installed. If either of these scenarios come into play the connection date can be pushed out by AEP because a technician must visit the address. Call us at 888-963-9363 and we can troubleshoot the issue for you.
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
Christine M. in Killeen
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
Julia L. in Webster
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
Kalandra H. in McKinney
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.