Payless Power Reviews
Read reviews from Payless Power customers
I absolutely hate the new way Payless Power is handling the accounts now and billing is confusing and not consistent. They are constantly messing up. Also, your minimum payment when your account was negative was the negative amount plus $10 when did it change to the negative amount plus $35. Customer service when you call doesn’t have a clue. I’m very dissatisfied I give them one star because it wouldn’t allow me to choose none.
Response: Belinda, We have gone through many new updates as we strive to give our customers the best service we can. When negative, it is not mandatory to have your account balance at $35, however, you receive a 20% discount when you keep it at or above $35. If you have any questions about how this works, please give us a call at 888-963-9363.
Don’t ever use this company…. Just like all the other reviews and warnings that I saw and ignored,I got a text message saying that my bill had suddenly gone from around $13 to a negative $45 and suddenly I am being charged around $10 a day when it used to be $4 to $5 a day. Times 30 days that is$300 a month for a small apartment… Their excuse is that they were guessing how much I was using because they weren’t really reading the meter correctly…. I don’t see how this is my fault and there is no way that I am using that much everyday when nothing has changed. I went ahead and paid my extremely overdue balance of $85 now plus the minimum amount to put me back at $35 this should give me enough time to find a new electricity provider. These guys are Crooks I don’t see how they are still in business. I thought all of the reviews we’re just people that were angry about something and wanted the company to look bad but they are all legit trust me on this!!!
Response: Abdelmajid, Just like all other electric companies, we can only bill for what the meter reads. Periodically, True-Ups take place, where we either credit or debit your account based on electricity that was actually used. When your balance changes dramatically, it is often due to weather. When the temperatures drop, your heater works extra to keep your home warm. When the weather heats up, your A/C works extra to keep your home cool. If you are worried about your meter, you can go to www.smartmetertexas.com and register your meter for more details as well as request to see if it is sending faulty readings. We hope you will stay with us and enjoy the benefits of the 20% discount when you keep your account balance at or above $35.
Service with Payless over a year. Convenience is a plus. However since I have moved rates are much higher with lessened details in daily txt. Harder to know exactly what you paid and kWh don’t always match up with what you likely used. Example of laundry days , no one home, etc.
Response: Hi Angela, We are happy to hear that you enjoy the convenience of our service. Though some of our messages have changed in what they contain, your monthly SUP (statement of usage of power) will contain each day's usage and we will soon have more details as well as transaction history in the MyPayless portal, allowing you to view those details whenever you would like. Keep a lookout for when these are added as they will be there soon!
New page makes it impossible to make payments. Getting in contact with payless impossible it all goes back to main page. Good luck getting return response. To sign up they sign you up 7am on to try to call them your lucky if you catch them at 9am.
Response: Israel, Thank you for the feedback about the difficulty of making a payment on the new website. We have been making some edits, so you should no longer encounter that problem. If you do, please contact us at 888-963-9363. We have added new customer service representatives to our staff to make sure we can take all calls in a timely manner.
I love Payless Power. One of the best electricity providers I’ve ever had, they are the best thing could happen to my budget. I’ll never leave you.
Response: Chloe, It is our hope that we continue to provide you with amazing service and customer support. Our goal is to make electricity as cheap and easy for the customer as possible!
Love them. Very helpful and has great resources!
Response: Breyona, We appreciate the love! Our customer service team always strives to provide the best support and resources we can.
I’ve used their electricity plans for some months now and I have enjoy the service. Just keep 35$ in your account and you will save yourself a whole lot money. This is best thing that has happened me.
Response: Charles, You are absolutely correct. Keeping $35 in your account can do wonders for both your electric bill and your Payless Power account!
Love this electric company, will recommend them. plus like the facebook page.still trying to win.hopefully soon.
Response: Victoria, We appreciate your recommendations! Keep answering the weekly Facebook trivia questions...who knows, one of these days it may just pay off!
Thank you for working with me I have changed my pervious 1 star to 4 stars. I am glad we were able to compromise a deal, and I hope that we continue to have a great communication with each other. 🙂
Response: Victoria, We appreciate your recommendations! Keep answering the weekly Facebook trivia questions...who knows, one of these days it may just pay off!
If I could give a zero I would. Y’all send me the same message multiple times and I’m getting 2 to 3 times the amount of text messages than I use to. Y’all just woke me up with the 4th message of the same exact thing. I can not wait to get a new electric company. Since y’all got this new program or whatever it has been horrible. Even if I had never of had y’all before I would still hate your system. Fix it and fix it quit or y’all are going to lose more than me with it.
Response: Lyndsay, We apologize for the extra messages. Some customers received multiple messages of the same alert due to a bug in our system, but that was corrected, and we have not experienced any more problems. You also have the option of receiving account alerts by email only, instead of text, so if that is something you would like to update, give us a call at 888-963-9363 and we can get that taken care of for you!
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
