Payless Power Reviews
Read reviews from Payless Power customers
Be advised, I called Payless Power before I decided to write this review and this what you get,and NO, I DO NOT WANT TO TALK AGAIN TO DISCUSS THE ISSUE. So far I have had better, now I have to give $35 or more every time I want to put money on my account. What a rip off, reliant is better. FIX IT PAYMORE, I have NEVER paid less with this company.
Response: Hello - I am sorry that you had a bad experience. We did convert to a new system late last week and a result there was incorrect minimum usage amounts shown in the new web portal. that was corrected by Monday night and we dd not disconnect customer that day to prevent any service interruptions that may have resulted.
I had money on my account before y’all did y’all new changes and I would like my money back on my account.
Response: Hello - I apologize for the inconvenience. We were converting a customer to an upgraded billing system last week and for 24 hours the account balance would not have shown to be accurate while the funds were being transferred. that has been completed and your balance is now accurate.
Before the new system had you sign in and create an account and all of this I would actually give it four or five stars. However, I was able to email them because I could not login to my account or create an account. I can say that my email was answered within hours. So customer service is great. Fix the bugs, I’ll give 5 ⭐ stars
Response: Patrick - thank you for your patience. We are happy to report that the automated system is working correctly once again. We have also fixed most of the bugs in the portal so I think you will see a much improved customer experience going forward. thanks for sticking with us!
i been using payless power for over 5 years i think and i love it so far easy to track my usage on how u use my electricity thANK U FOR YOUR MESSAGES EVERYDAY
Response: Thank you, Sammy! There are more great tools and features right around the corner!
Great customer service, fantastic rates, easy to maintain your account, daily notices available, no long term contracts or big deposits. You can’t go wrong with Payless Power!! I’m a 2+ years customer and I love the flexibility.
Response: Cheryl - fantastic service means nothing without a fantastic customer like you! Thanks for giving us an opportunity to serve you!
Brand new to this site. Been more than 72 hours since last automatic daily notice of usage and charges (which was Wednesday 11/15/2017 7:03am CST). Tried to view transaction history on site (not available yet). Available balance showing for my account is $0.69 less than was showing three days ago (and I know I’ve used more electricity than that). The telephone number given for help viewing account [on-line?] (888-620-3789) has auto-attendant menu with no options for help viewing account. You need a new category for rating: Zero stars (“0”).
Response: Andrew, thank you for your inquiry. I apologize for the inconvenience but there is no need to be alarmed. You may have noticed the lengthy text message we sent out on Wednesday stating that were are in the process of converting to a new billing system that will offer many new enhanced features. The message also stated that customers may not see text updates for up to 72 hours. Your first update will be delivered today around 2:00 PM and should cover charges for 11/15 and 11/16. Daily charges will be billed 2 days in arrears going forward. We have corresponded many times and I have alluded in the past to the system enhancements that were in the works. A major part of this is the new full-service customer portal. There will be a link in the text message you receive this afternoon. Just follow that link to register and going forward you will be able to review itemized invoices, create usage statements, store a card on file and set auto-payments. You can also enroll here: https://login.paylesspower.com/login
Updated site looks great. User friendly site plus a nice paint job to a great service.
Response: Odvin - thank you for the kind words! A lot of folks have worked hard on rolling out the new portal. Keep checking because more and more new features will become available over the coming weeks!
Payless has the best service ever, quick to set up, easy payments, and no problems whatsoever! I wish it would’ve been my first choice!
Response: Caitlin - great things come to those who wait ;) We may not have been your first choice but hopefully, we will be the last for a while!
Smooth since enrollment with user friendly billing. Never a glitch. Thank you!
Response: John - thank you so much! It is our pleasure to serve as your electric provider!
Love this service!
Response: Thank you, Annabelle! We love having you as our customer!
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
