Payless Power Reviews
Read reviews from Payless Power customers
Trying to see what’s my daily usage
Response: Evonya, You can receive see your daily usage from the monthly SUP (statement of usage of power) report that is sent out, or by calling us at 888-963-9363. Coming soon, you will be able to view your transaction and usage history in your MyPayless account portal! We hope that once you receive your daily usage, you will consider changing your rating.
Gracias por las opciones
Response: Buenos dias. Le agradecemos que se haya tomado su tiempo en mandar sus comentarios.
At first before this whole change in how they give the balance and the rate of electricity used, I would have gave it 4/5stars. Now with the change and all this confusion is really annoying. I feel like I’m constantly giving out money to this company, especially when no one is home 7a-5p and my bill for one day is $10. I have never had that much in one day, and now it’s a continuation almost daily. My bill used to be between $4-5. $15 would last me at least three to four days but not now. I went back to previous bank transactions and I’m paying way more before this change. Very unsatisfied and unsettling. I am no longer saving money with this company. I will have to move on soon.
Response: Tanya, We hate to hear this! At Payless Power, we only bill for what the meter reads, just like other electric companies. If you want more details about your meter, you can register it at www.smartmetertexas.com. We have had many changes going on, but all have been for the benefit of our customers. More time to make payments and more transparency with customer accounts. We hope you will stick with us during this time!
Horrible company ever since there update. Keep charging me more and more per day…my averages daily usage went from 4.54 to 19.98! On a week I was out of town!! DO NOT RECOMMEND THIS COMPANY TO ANYONE
Response: Hi Jon, We apologize for any frustrations that our new update has caused. The new messages and alerts were created with our customers in mind, as we now give our customers even longer to make payments and more transparency in to their accounts! Did you know that you automatically receive a 20% discount when you keep your account balance at $35 or above? That results in more savings as well as more energy for you to use! We hope this helps.
This service sucks they over charging you. I’ll b getting me regular lights
Response: Allen, We appreciate you as a customer and want you to know that Payless Power can only bill for what the meter reads, just like other electric companies. Have you been keeping your account balance at/above $35? When you do, you automatically receive a 20% savings!
I’ve had this service for a while now. Very disappointed. Throughout the entire summer, ac going all day and night, I hardly ever went over 2 or 3 dollars. Anywhere from 20 to 30 kWh a day. Now that it’s winter and we’re running the heater (which uses less electricity) and by the way, there’s no one home between the hours of 8am and 5pm, our usage has more than tripled. 8 to 9 dollars a day. Where’s the savings I’m supposed to be seeing? Long story short, I’ve had an electrician and an hvac certified central unit specialist both come inspect. Nothing wrong side from the fact that your company has been overcharging me. I know how to read a meter. By my count I’m using about 25 kWh per day. Not the 60 kWh I’ve been billed for day after day for the past month
Response: Hi Kristyn, We appreciate you being a loyal customer. Though your daily charges may have been lower during the summer even when running the A/C often, your heater is using more energy overall, even if it doesn't require as much electricity in general. During the summer if it is around 100 degrees and your house is set at 70 degrees, that's only a 30 degree difference for your A/C. During the unusually harsh winter we have been experiencing in Texas this year, with temperatures almost reaching the single digits, there can be upwards of a 60 degree difference between outside and in your home. Knowing how to read your meter is a great piece of knowledge...did you know that you can register it at www.smartmetertexas.com to get more detail on it? Payless Power can only bill for the meter reads, so registering your meter can give you a lot of insight!
I was paying so little every single day, even during the summer, now all of a sudden I’m paying about $300/month! I was paying less then $100/month! What happened?? Im researching other companies and will be switching before I make another payment. Ridiculous!
Response: Catherine, Just like you, many customers saw significant increases in their energy usage due to the weather. Did you know that using your heater, even if only for a little bit, can cause you to use more energy than your A/C in the summer time? Now that temperatures seem to be normalizing, you should see your account get back to normal. We hope you are utilizing our daily balance alert messages, so that you can keep track of your daily spend! If you aren't, please contact us at 888-963-9363 and we can help!
I’ve had Payless Power for 2 years now. When I first enrolled, I love it. I liked that they sent me a daily balance, the rates were good and I knew what to expect now, I don’t know what has happened. They charge me whatever they feel like charging! I can not be home for days and get charged more kilowatts than I do when I’m actually home! They steal my money and charge whatever they want! Can’t wait to switch!
Response: Alexandra, Thank you for voicing your concern. Payless Power only bills for what the meter reads, just like other electric companies. If you want more detail on your meter and its history, you can register it at www.smartmetertexas.com. The very frigid temperatures we have been experiencing in January has caused many peoples' energy usage to go up. Even if you sparingly use your heater, because of how cold it is, it makes the heater work harder. Also, if you have appliances and other items plugged in to outlets, they are still using energy even if they are powered off! We hope this information is helpful!
At first I liked this, but now you guys are trying to rip people off !!! You guys increased the amount for cost per day which is bogus !!!!
Response: Malik, At Payless Power, we only bill based on meter reads, just like other electric companies. If you are worried about your meter, you can register it at www.smartmetertexas.com to receive more details about its history. Our rates have not changed, but you can receive a 20% discount if you keep your account balance at $35. We hope this extra information helps!
Horrible service, overcharged , there not willing to work with u at all, disconnects same day balance hits 0
Response: Lyanna, We are sorry for any confusion and the stress this has caused. Payless Power only bills for what the meter reads, so if you are worried about your meter, you can get more details about its history by registering it at www.smartmetertexas.com. Our Customer Service team is always willing to work with people when it comes to disconnects, and our new system gives customers extra time when they are in danger of disconnect due to low balance. We hope you will give us another chance. If you do, will you please call 888-963-9363 and ask for more details around extensions for disconnects?
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
