Great company best choice
Response: Thank you for being a great customer! Published on April 06, 2022
This company is terrible ???? everything about This company is the complete opposite of what I need I pay almost 200$-300$ every other day just to keep The lights on and I’m still being charged a arm and a leg ????????♀️ really no wish this company was not prepaid
Response: Ms Burns- Your comments state that the service is providing the exact opposite of what you need in a service and you have been paying $200 to $300 every other day to maintain your service. It’s a bad thing if someone cannot keep up with tier electric charges so I can understand where you are coming from. After reviewing your account I was happy to see that the amount of your charges that you mentioned was a typo. Still, you are consuming above the amount of daily power for an apartment in your area. Please contact us at 888 963 9363 so we can review your account and go over some other plan options for you. Published on March 30, 2022
Been really easy just a little expensive
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance Published on March 28, 2022
all good simple to use
Response: Thank you for sharing your service experience! Published on March 28, 2022
I love this Great company
Response: Thank you so much for being a great customer! Published on March 28, 2022
Very quick and efficient way to make a payment. Very helpful.
Response: Thank you for your 5 star review! We appreciate your loyalty. We are proud to know that we meet your expectations and we are always looking to improvise our service. Published on March 22, 2022
Making a payment was very swift and smooth.
Response: Thank you so much for sharing your service experience Tiffany! Published on March 22, 2022
The webpage was pretty easy to use
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on March 22, 2022
I’m a 21 year old student who works full time while getting my degree. I pay my own expensive rent leaving me nothing for other bills. I recently deposited $200 into my account when I got my check and of course 7 days later they have taken $140 from my balance because apparently there was a “GLITCH in THEIR SYSTEM….” And I guess I’m suppose to deal with it and believe it’s going to update and change to charge me how it’s supposed to? Just got off a call with an employee, asked to speak to a manger, got put on hold for 15 mins until i finally hung up. There was 0 people in line for calls in head of me loll…. Week long customer about to drop this shitty company before they rob me blind
Response: Hello, Thank you for reaching out. I can ensure you we would never scam or treat our customers in such a way. It looks like on your account many days we did not get your usage from Texas New Mexico Power, this is not the first account we have seen under their area that has had true ups recently. Meaning the days were we did not get your full billing had to be caught up. The two days you see with billing above $25 3/12 and 3/15 the system was catching up billing due to us not getting the correct information before from Texas New Mexico, looking at your billing for the last few days, it does look like this will be evening out, and fully correcting itself. The days you were billed just 27 cents look were just Taxes and no power was billed. Regards, Customer Care Published on March 22, 2022
Great service and even give you extra credit and take out a lil at a time.. also they give you extra time to add money to your account even when it’s in the negative..
Response: Thank you for your 5 star review! We appreciate your loyalty. We are proud to know that we meet your expectations and we are always looking to improvise our service. Published on March 18, 2022
