Great service easy to sign up
Response: Hi Chrystal, This is music to our ears! Knowing that the ease of signing up, alongside our great service, has made you a happy customer makes us a happy company. Thank you! Published on February 02, 2018
super easy to use if you keep your balance over 35 bucks it’s as inexpensive as anything very easy to keep track of and make payments have been with them for 3 years could easily change to another company anytime I want but find this super easy I get a text everyday letting me know what my balance and usage is.. it’s great give it a shot super simple process to set up as well. Customer service is awesome as well.
Response: William, Thank you so much for the kind words! We love hearing how Payless Power is suiting our customer's needs! Sounds like you've got our process down...keep a $35 balance, save money, and monitor through our daily alerts. We appreciate you being a loyal customer! Published on January 30, 2018
The worst electric company I have ever dealt with , my bill fluctuates extremely different every day even though my living conditions in my home never change, they charge me anywhere from 10 dollars a day to 20 dollars a day for electricity. When I called to ask why so high when nothing in my home has changed they have no answer 2 weeks later it goes back down next day back up.
Response: Hi Melodie, Even though you aren't changing anything in your home, the weather outside has a massive impact on your bill. If the temperature is 70 one day and 50 the next, it will require more energy for your home to heat up, even if you don't change anything to your thermostat. Payless Power only bills for what the meter reads, just like other electric companies. One of the best ways to save money with Payless Power is by utilizing our 20% discount when you keep an account balance at or above $35! Published on January 30, 2018
Im paying all bills by myself and its really hard taking care od my elderly grandma and 2 kids i just needed something that wouldn’t be do high…
Response: Hi Dianna, We appreciate you trusting Payless Power with your electricity. Make sure you utilize our 20% discount by keeping an account balance of at least $35...that can go a long way to saving money and having more electricity to use! Published on January 30, 2018
I spoke with a customer service agent, and I’m talking about old school customer service she was so pleasant on the phone, so much enthusiasm in her voice, she was very helpful in helping me open my account and get started with my electricity plan. She made me feel like I made the right decision going with Payless Power. Kuddos
Response: Deidra, Thank you so much for the kind review. It brings us a lot of joy knowing that our customer service and sales representatives are taking care of you! We are excited to have you as a customer! Published on January 30, 2018
I really use to like Payless Power when I first started with them but within the last 2 months they have been charging too much. I will be switching to another company
Response: Hi Tanisha, First, we thank you for being a loyal customer. The past month has been historically cold for Texas, which has resulted in many customers using more energy than normal. Our daily balance alerts exist so that our customers can know what they have been using and how much is in their account. At Payless Power, we only bill for what the meter reads, just like other electric companies. If you want more details about your meter, you can register it at www.smartmetertexas.com. We hope this information is helpful! Published on January 30, 2018
Bill keeps getting higher and higher as I use less and less electricity I was happy tell things were changed up on your text or ownership or whatever happened but I’m very disappointed fixing to change providers
Response: Kelley, Thank you for your customer loyalty to Payless Power. The changes at Payless Power have not been ownership related, but in an effort to give our customers more transparency in to their account while also allowing them longer to make payments. The unusually cold weather here in Texas the past month has resulted in many customers having higher energy usage. Even if heaters are used sparingly, they require so much energy to warm a home when it gets below freezing. Also, make it a point to keep an account balance of $35, as you will automatically receive a 20% discount! Published on January 30, 2018
The best so far
Response: Cristobal, That is awesome news to hear! We are always striving to provide our customers with the most flexible and transparent service around, so we are excited knowing that you have enjoyed Payless Power so far! Published on January 30, 2018
This is looking more and more like a scam each week. Im on a pre pay plan which means i only get what i pay for in advance but im starting to get notices abt a negative balance even after i add more money to the account……extremely dissatisfied….dropping service
Response: Kevin, We are sorry to hear this. Our daily balance alerts are there so that customers can plan ahead of time and know what they are spending each day. If you get your account balance to $35, you automatically receive a 20% discount as long as you keep it at that threshold. We hope this information helps! Published on January 30, 2018
This time of the year is so bad I find myself at a negative balance EVERYDAY! Wtf. im not even home all day and still manage to spend around 20$ a day ??
Response: Carina, Winter in Texas can be brutal, but it has been historically cold this year, which results in large usage amounts for many customers. If you have accessories or appliances plugged in to outlets, they still require energy even if they are powered off. Make sure you keep your account balance at $35 so that you can enjoy the 20% discount! Published on January 30, 2018
