Response: Thank you so much for being such an amazing customer!! Published on March 30, 2018
Great service
Response: Thank you, for being a great customer!! (: Published on March 30, 2018
Superb service.
Response: Thank you!! You're a superb customer!!(: Published on March 30, 2018
No problem with payless power they have been great to me and my family
Response: Thank you !!! It's great to have the opportunity to serve your family! Published on March 30, 2018
I find it very easy and to process as a click of a button so would and still recommending Pay-less power services for awhile.
Response: Thank you for the kind words, Phillip! We are so glad to hear that you found our enrollment easy to use, and we hope that you enjoy the new features that will be rolling out soon! Published on March 29, 2018
I recently just started with payless power it’s been a couple months ! I love it because I feel like it’s easier to be in control of the power used in my house.they send me a daily balance text, so it’s easy to stay on top of my bill.Thankyou Payless Power for “lighting up our life”!
Response: Hi Carmen, What an awesome review! Our goal is to always leave the power in the hands of the customer, and the daily balance alert text messages certainly help! Thank you for choosing Payless Power, and I hope we can continue to "light up your life" for a long time! Published on March 16, 2018
I really like the daily messages that let you know where your balance is at, and like the fact that you can control how much electricity output you can have within your apartment. I’ve just recently started, so I hope this keeps up! Just gotta get certain power saving energy lights and your bill should be positive easily.
Response: Elena, Welcome to Payless Power! Thanks for letting us know you enjoy the daily messages...we think they are incredibly helpful! Also, when you keep your account balance above $35, you automatically get a discount! Thanks for the kind words! Published on March 13, 2018
Simple and efficient account setup, great rates, and I never have to worry about forgetting to pay the bill with the auto pay feature. I will never buy my electricity any where else!!!
Response: Hi James, Your review highlights all of our best features, so we are excited that you enjoy them as much as we do! We even have a few more awesome tools coming to the Account Portal soon, so keep an eye out. Thanks for choosing Payless Power! Published on March 13, 2018
Wouldn’t give them any stars if I could worse service I’ve ever had they don’t answer your complaints I’ve been being charged way more than I should be and I can’t even get them on the phone just automated systems. Would not recommend to anyone that doesn’t like being robbed.
Response: Hi Kevin, We are so sorry to hear this as we take special pride in our customer service. Our Automated System is a way of helping people who just need quick answers, but our customer service team is always available during normal business hours. Give us a call at 888-963-9363 if you are willing to give us another chance. As for your billing, at Payless Power, we only bill based on meter reads, just like other electric companies. If you want more details about your meter, you can register it at www.smartmetertexas.com. Published on February 16, 2018
Not sure what happened to this energy company, but ever since their so called Billing system update, it’s being ridiculously HIGH!!!! and No statement to view or see!!! Would have given them a zero star but it’s Not available☹️
Response: Edith, First, we thank you for staying with us through our new changes and systems. We believe these new systems are a massive improvement for everyone, as well as the new customer portal. Our rates haven't changed since the new system change, but the weather has definitely been a factor here in north Texas. Even if you aren't home, your home requires more energy to keep its temperature because of how cold it gets. Payless Power can only bill for what the meter reads, just like other electric companies. Don't forget, you can get instant 20% savings on your bill when you keep your account balance at $35! Published on February 14, 2018
