Negative- my electric was shut off because of 1¢ yes a penny. Got a text saying I had $15+ on my account. Next thing I know electric was shut off. I went to view the text and it was GONE! And replaced with a request to have power shut off. Spoke to service and he explained it’s like a pre pay phone when you run out of minutes your phone is shut off. Wow that’s a game changer. I tried to explain that text in the AM and how it was no longer there and a shut off notice was there? Electric was shut off either before it was sent it right afterwards? I asked about my $15+ balance and he explained the whole two days. Then he went to tell me the figures. One cent one penny and it cost me $25.00 to have it turned on plus $10 on my account. So if you are 1¢ off it will cost you $25.00.
Positive power is turned on very quickly. And power is restored very quickly when it’s turned off because of a penny. $25.00 taken like candy from a baby. Give a guy a dollar less way like an overdraft or something maybe build up a line of credit depending on how much you have already paid them. $5.00 for every $500.00 the customer has paid. Just s line of credit. I have referred a lot of people to them but it cost me $25 for 1¢ I m sure prole who asked me how I like the pre pay I tell them the truth. No way screw them is what I hear. Payless had lost a few new customers over this!
Response: Larry - I am sorry to hear that you are unsatisfied with the service. Prepay service is pretty straightforward. It's like putting gas in the car. If you get too low without filling back up there could be a problem. Pre-paid allows customers with bumps and bruises on their credit to get affordable service with a deposit even if they have run into trouble with other light companies. We are honored to provide you and thousands of other Texas residents with straightforward and affordable service. Call us at 888-963-9363 and we can discuss your concerns.
The new payment method sucks!!!
Response: Jessica - I apologize for the inconvenience. We do have a new upgraded payment system in place. For about 24 hours there were some bugs however we postponed disconnections until those issues could be fixed. Our new online payment portal is now in place and it offers great new features never available that we have never had available before. You can now store your card for easy online payments and set optional auto payments so you always get our disconnect and never get disconnected. You can also always pay 24/7 through our automated line. Please give it a try now that everything is working properly and then let us know what you think:)
Be advised, I called Payless Power before I decided to write this review and this what you get,and NO, I DO NOT WANT TO TALK AGAIN TO DISCUSS THE ISSUE. So far I have had better, now I have to give $35 or more every time I want to put money on my account. What a rip off, reliant is better. FIX IT PAYMORE, I have NEVER paid less with this company.
Response: Hello - I am sorry that you had a bad experience. We did convert to a new system late last week and a result there was incorrect minimum usage amounts shown in the new web portal. that was corrected by Monday night and we dd not disconnect customer that day to prevent any service interruptions that may have resulted.
I had money on my account before y’all did y’all new changes and I would like my money back on my account.
Response: Hello - I apologize for the inconvenience. We were converting a customer to an upgraded billing system last week and for 24 hours the account balance would not have shown to be accurate while the funds were being transferred. that has been completed and your balance is now accurate.
Before the new system had you sign in and create an account and all of this I would actually give it four or five stars. However, I was able to email them because I could not login to my account or create an account. I can say that my email was answered within hours. So customer service is great. Fix the bugs, I’ll give 5 ⭐ stars
Response: Patrick - thank you for your patience. We are happy to report that the automated system is working correctly once again. We have also fixed most of the bugs in the portal so I think you will see a much improved customer experience going forward. thanks for sticking with us!
i been using payless power for over 5 years i think and i love it so far easy to track my usage on how u use my electricity thANK U FOR YOUR MESSAGES EVERYDAY
Response: Thank you, Sammy! There are more great tools and features right around the corner!
Great customer service, fantastic rates, easy to maintain your account, daily notices available, no long term contracts or big deposits. You can’t go wrong with Payless Power!! I’m a 2+ years customer and I love the flexibility.
Response: Cheryl - fantastic service means nothing without a fantastic customer like you! Thanks for giving us an opportunity to serve you!
Brand new to this site. Been more than 72 hours since last automatic daily notice of usage and charges (which was Wednesday 11/15/2017 7:03am CST). Tried to view transaction history on site (not available yet). Available balance showing for my account is $0.69 less than was showing three days ago (and I know I’ve used more electricity than that). The telephone number given for help viewing account [on-line?] (888-620-3789) has auto-attendant menu with no options for help viewing account. You need a new category for rating: Zero stars (“0”).
Response: Andrew, thank you for your inquiry. I apologize for the inconvenience but there is no need to be alarmed. You may have noticed the lengthy text message we sent out on Wednesday stating that were are in the process of converting to a new billing system that will offer many new enhanced features. The message also stated that customers may not see text updates for up to 72 hours. Your first update will be delivered today around 2:00 PM and should cover charges for 11/15 and 11/16. Daily charges will be billed 2 days in arrears going forward. We have corresponded many times and I have alluded in the past to the system enhancements that were in the works. A major part of this is the new full-service customer portal. There will be a link in the text message you receive this afternoon. Just follow that link to register and going forward you will be able to review itemized invoices, create usage statements, store a card on file and set auto-payments. You can also enroll here: https://login.paylesspower.com/login
Updated site looks great. User friendly site plus a nice paint job to a great service.
Response: Odvin - thank you for the kind words! A lot of folks have worked hard on rolling out the new portal. Keep checking because more and more new features will become available over the coming weeks!
Payless has the best service ever, quick to set up, easy payments, and no problems whatsoever! I wish it would’ve been my first choice!
Response: Caitlin - great things come to those who wait ;) We may not have been your first choice but hopefully, we will be the last for a while!
