I do not like this new billing system. You now have to figure for yourself how much electricity was used per day. I have been with this company for four years and I liked the old way better. Now I think my cents per kWh must have gone up when you changed your billing method. I am going to talk to customer service after the holiday and voice this concern with them. You are seriously about to loose a good customer that keeps their balance above $35 consistently.
Response: Carla - thank you for your feedback. Hearing from longtime customer like yourself is an important part of our plans to improve our service. Please understand that we are just in the initial stages of the new customer portal and enhanced billing process. The next part of the enhancement will allow you to see detailed itemized charges and usage data. This will be available online very soon and result in even more convenience than you had with our previous format. Stay tuned!
your website makes it difficult to make a payment half the page is blocked off; how do I move the contents tab
Response: Jerald - thank you for your inquiry. I apologize for the inconvenience. We will be rolling out additional features in our new web portal over the coming weeks. Currently, you have the ability to store card information for easy payments, check your balance and set optional auto-payments so you always get the Flex Pay discount and never need to word about a service interruption. The format does not currently allow for the graphic elements to be rearranged however the portal is adaptive so it will automatically resize to whatever screen you are using.
Love that I can manage and only pay for what we use!!
Response: Hi Ana - we now have great new tools that will help you do that even better. Call us at 888-963-9363 for more details!
You used to send email every day, telling you how much electricity you used for the day; and your balance.
Now you get a text with the balance, and how much you supposedly saved.
Which no one has anything to compare to. What we WANT, and NEED to know is what it costs you for the day.
Response: Hi Michael - we are in the process of launching our new online customer portal. One great feature that is right around the corner is detailed itemized daily transactions so you can see the daily charge in addition to the balance and usage.
Great company!
Response: Thank you, Rudy. Happy Thanksgiving to you and your family!
I really enjoy your service.. The best I’ve ever had, any issues with outage fast repairs. I highly recommend it to anyone that wants fair electrical bill. Very reasonable I wouldn’t change pay less power for anyone. I’m very happy with this company. thank you. Salvador
Response: Salvador - thank you so much for those wonderful words. We are honored to earn your business!
I have had Payless Power for 3 years and have loved it up until this new update to the system. The phone system is not recognizing my account number zip code combination and now the minimum payment is $45 and no longer $10. I received no communication regarding the payment requirement change.
Response: Thank you for taking the time to respond. We apologize for the frustrations of the last couple of days. I called and spoke to your husband and notified him that we are proud to say that our automated system is working normally again. You can call to make a payment at 888-963-9363. It also looks like you were able to register for our new customer portal. This will allow you to make payments online, store a card, set optional auto payments and view detailed account information. Please let us know if you have any issues using it.
Not the best or cheap but they keep u updated how much you spend on light and they’ll help you with your light when you need it.
Response: Hi Alondra - we have some great new plans right around the corner. We also now offer auto-payments so you can maximize your discount and never have to worry about getting disconnected.
This new system is horrible . It’s over charging me and won’t update. I put 43.00 on there yesterday and nothing has changed says I’m at 55 cents
Response: Hi Codi - I apologize for any confusion. We did receive your payment. We were implementing system upgrades over the weekend and account balances were not accurate during the upgrade period. It was fixed shortly thereafter and your account balance has been restored and your payment shows to have posted.
I have read a lot of reviews here. How the hell do they still stay in business? Because they can take advantage of people who have been thru some serious issue. The disabled, divorced, first timers, good people with bad credit. This is some of what’s wrong in our country today. They know you will pay as best we can because we probably have already gone thru having the power shut off and might have children, sick, disabled or elderly. We all go thru hard times. But we are survivors and do what we have to do. It hurts but we do it because we have to. I see unexpected rate increases, miss billing. Like any big outfit they give you the same some and dance call us. Why it won’t do a dam bit of good. Everyone including them. They are just humoring us that’s all. I don’t see ok there oh we are sorry we are going to credit you XXX$ FOR YOUR INCONVENIENCE. But like me being off 1¢ WTF REALLY A PENNY?? Oh and they charged me $25.00 to turn it back on. And here’s another great to off CRICKET CELL PHONE. In Buffalo NY I had them. They charged you $5.00 to pay on line, 4$ if you paid at the store or only $2 if you used the the phone prompt system that like Payless seemed to never worked. But free at the machine in crickets lobby. That were always OUT OF ORDER. You want a phone pay your prepay fee but is at cricket will CHARGE YOU TO PAY TO PAY YOU BILL! Most of these companies are giving you a service but they are targeting the poor.
Response: Larry - most of the reviews you read here are actually from customers who love our service. We are proud to assist all types of customers with getting affordable and straightforward service that is comparable in price to large companies. If a customer slips up and gets disconnected we will even waive the reconnection fee once every 6 months. We also offer options to help prevent disconnections from happening as well. We are actually not a big outfit but a family owned and operated business based right here in Texas. If you run into trouble we do have options but these are not unlimited. I cannot speak for your wireless phone provider because we are not affiliated with them in any way but your business is important and we are always striving to add features to make it easier and more affordable. We are now billing at 2:00pm daily and giving each customer until 10:00am the following day to make a payment - that's 20 hours to pay if you fall under $0.00 (even $.01). No other pre-paid company does that. Call us and we can discuss 888-963-9363.
