the internet page were I make a payment is all messed up someone needs to fix that plz. but other than that I’m satisfied.
Response: Octavia - thank you for reaching out. A supervisor will call to assist you. You can always call us at 888-963-9363 for assistance as well.
I really enjoy the daily updates on my account and how easy it is to make payments. Thank you
Response: Shannon - thank you for trusting Payless Power to be your electric provider!
I LOVE this company. No deposit, my power was turned on within 24 hours. I get a daily text and e-mail telling me my electrical usage each day along with my balance and estimated day remaining.. I can really see how what activitues affect my usage and adjust.. I never have a big bill i just add funds each pay day and add a little extra when i have it!! Honestly will never switch to any othrr electric company.. This is the best. Great customer service EVERY TIME YOU CALL IN!!
Response: Thank you, Erin. Merry Christmas to you and your family :)
I am really having a hard time. I need to know my everyday cost for the electricity that is consumed. It is very important to have this website to keep me informed!
Response: Hi Belinda - a supervisor is contacting you to help with your messaging. You can always call us at 888-963-9363 for assistance.
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
Response: Kalandra - thank you for the wonderful compliment. We are very proud that we exceed your initial expectations. There are more great changes to come so stay tuned :)
Did the prices go up? Or is it just me?
Response: Hi Tamara - give us a call at 888-963-9363 and we can go over your billing with you. Also, make sure you keep your daily balance above $35% so you qualify for the 20% Flex Pay discount!
Theirs a lag in days. The last update was 11/29/2017 today is 12/02/2017.
It also no longer tells you how much you’ve spent that day. I loved y’all cause you helped me control how much electricity I use, now it seems like your just taking money.
Response: Hello Brea - There will be a delay of an extra day or so when an account is being converted to our enhanced customer system. This is a multiphase project and by the end of December, you will be able to log in to the customer portal with one touch and see itemized charges by day. This will give you more visibility than you have ever had before.
I love the service. From the customer service, discount promotions, and also the quick response for request. You guys are awesome! Staying #facts
Response: Thank you, Breyona. We are working to improve our service every day. If you love Payless Power now just wait until you see what's in store in 2018!
the worse ever. hate the change.. send me what it cost me everyday in money not kwh.worse idea ever. web site diffcult
Response: Eddie - thank you for your comments. Please note that while we are in the middle of changing to our new customer portal the changes are not yet complete. A supervisor will call you to discuss the changes. We appreciate your patience and really feel that when everything is complete you will love the new features.
I do not like the new system I’m not getting this at all
Response: Evonya - thank you for reaching out. A supervisor will contact you shortly to explain how the new features work.
