Before they changed systems in the daily text it would tell you how much money you spent and the kilowatts and now they only send you a text of the kilowatts and balance, which does me no good I rather have my kilowatts, how much it came to and my balance daily like it use to be!
Response: Hi Kendra, Thank you for the suggestion. We have been testing out a few different methods with a goal of giving our customers the best possible view of their account. Once we get our Transaction History added to the MyPayless customer portal, you'll be able to see how much you've spent there. Stay tuned!
We are New customers to pay less power and are very satisfied. We love knowing how much money we have for electricity and the daily alerts. This is the way companies should do business.
Response: Karen, Thank you for the positive review! We are so glad that the daily alerts are helpful in letting you know how much money you have in your account. We are always striving to improve, so we have some exciting features coming soon!
Useless website – lots of future capability. I cannot look at any relevant information.
I want my old style emails back – it had more pertinent information.
Useless website – lots of future capability. I cannot look at any relevant information.
I want my old style emails back – it had more pertinent information.
Response: Hi Pete - we apologize for the inconvenience. There are changes at the end of the month that will provide all of the information that you are referring to and much more. Thank you for your patience!
this new website make it difficult to make a payment; the navigation bar cuts off half the page and I can’t input any information
Response: Hi Jerald - we apologize for the inconvenience. A supervisor will contact you shortly to get information about your phone and browser.
i need know if you can conect the power
Response: Hi Pablo - please call us at 888-963-9363 so we can assist you.
Payless Power is reliable. Moved in2 my 2nd apartment and connected with Payless Power yet again. Payless Power was there when i needed it, with no deposit down.
Response: Hello Brittany! We are honored that you stayed with Payless Power after your move. There are some exciting new changes coming soon!
I really like this system. It helps me keep track of how much electricity I use a day and really puts things in perspective. I live in an apartment complex that a lot of teens and young adults use around my age, so I reccomeded this to the main office for new renters for kids who just moved out. Super easy to use and good to help understand how much you use a day. I love it. So now because of me, and how much I like this energy provider, my apartment complex is recommending Payless Power to new renters who need help choosing. They are always super poilite and helpful to explain. I paid 50$ to get it set up and all of it when towards my electricity. I get txts every day telling me how much I’ve used so far, how much I have left, estimated days of electricity I have available, and a link to add a payment if I want to. It’s my first provider and I don’t think I’d ever change.
Response: Wow! Thank you, Haley for being an amazing ambassador for Payless Power! We will do our best to provide you with great service for years to come!
So far I love it ?
Response: Thank you for the compliment. It's our goal to keep you as a happy customer!
Rate per kw is too expensive
Response: Hi Elvin - thank you for your feedback. This is an important part of the customer/ business relationship. Did you know that you can save 20% on your daily charges by maintaining a balance of $35.00 or more on your account? This is a huge way to save that really adds up!
