Thank you for never turning my light out and telling me my amount left
Response: Catarina - thank you for choosing us as your retail electric provider. That is a responsibility we take very seriously and we are thrilled to help!
I LOVE LOVE LOVE this electricity company. I had my doubts at first because when you hear the word PREPAID you think of EXPENSIVE. But I’m here to tell you that this is not the case. I recommend this company to any and everyone. I’m not going anywhere. I’M HERE TO STAY! ?
Response: LaTasha - thank you so much! We love being your retail electric provider!
stame
Response: Thank you Juan. Please let us know if we can help you in the future!
Love the service !!
Response: Monet - thank you for letting us know how we're doing. We love being your electric company!
Overall I am satisfied with my decision to become a customer of this company. I have had other companies offer me deals where I receive free weekends, which sounds appealing, but as of now I have decided to stay with payless power
Response: Thank you Lauren! We have some new and exciting changes coming later this summer so stay tuned!
Do not give this company your business, They over charge u make fake meter reading and then will not rectify the charges.. i was away from home for a month and my meter reading mysteriously jumped from 9 kw a day to 29-35 a day so i get back home to find everything just the way i had left it, nothing plugged in, a/c turned up to 80°. When i talked to the customer service rep all i got was the run around about i can register my meter online so i can follow my power usage.. that doesn’t help the fact that they are inputting false reading. She then informed me that they cannot and will not rectify the readings.. Total rip off company, i guess since they are a prepaid company they figure they already have ur money they don’t have to give quality service. Today i will be changing service providers.. Very dissatisfied with payless power as a whole..
Response: Robert - thank you for sharing your experience. We are saddened that you left feeling you weren't dealt with fairly. Payless Power does not estimate or enter false readings but if you would like to contact Customer Care at 888-963-9363 we can go everything with you. We would love to hear from you.
Nice service
Response: Doris - thank you for your business and for sharing such a wonderful compliment!
I love Payless power they a reasonable in there prices and reliable… Help me get my light turn on fast. Thanks to all the staff at Payless power for all you do for your customers.
Response: Thank you Kenton. We are very appreciative that you gave Payless Power a chance!
great prices and will work with you if you are in a bind!!! great customer service!! would highly recommend!!
Response: Joanna - thank you for sharing your story and you experiences with Payless Power!
I pay about 50 to 60 dollars a week with this company, be care with this company!!! Needless to say, I’m changing companies next month. I’ve liked this page and answered the quiz tests and never one time did o get the $100.00. So I started talking to friends that has this company, all said this a waste of time. So don’t waste you time!!!
Response: Ashley - thank you for reaching out. We are disappointed that you had an unpleasant experience. We would like to hear what we could do to improve explain our processes more effectively so feel free to call us at 888-963-9363 and let us know. Just clarify we do give away $100 in free electricity each week on our Facebook page. We post a trivia question based on our weekly blog and everyone who answers the question correctly is automatically entered. If you haven't won yet don't give up. You have 52 chances per year to grab the prize :)
