You make it so very easy for me to pay my bill. Thank you!!
Response: You're very welcome Sam.Thank YOU for being a loyal customer. Published on April 16, 2018
This is the best pre pay electric company ive ever been with. They work with you with your payment. They give extensions and dont cut your lights off on the first day late.
Response: Kudos Lee for giving us that amazing review!! We are ecstatic to be your electrical provider and help our customers any way we can to ensure power is on at their house or business every day all day!!! Published on April 16, 2018
Service is great and account settings are too
Response: Thank you Cameron for that wonderful review!!! We pride ourselves in customer service and are happy that the updated website is easy for you to go into!! :) Published on April 16, 2018
Takes to long to restore services… Takes no time to turn them off however…
Response: Thank you for your inquiry. We apologize for the inconvenience. Please keep in mind that time frame for service orders are delegated by your Transmission Distribution Service Provider (TDSP) ONCOR. Published on April 16, 2018
I like the fact that i can have a nagitive balance and not get disconnected. Thanks for understanding.
Response: Thank you Christian for that lovely review!! We believe that all our customers deserve a chance to be able to have time to pay the bill or set up the deferred payment plan so that they don't get disconnected and have to be with out power for any amount of time! :) Published on April 16, 2018
Love that i can manage my bill.
Response: We make managing your electric EASY!!! Thanks for being a great customer. :-) Published on April 16, 2018
Bill is not consistent
Response: Thank you for your feedback you are are very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible Published on April 16, 2018
Easy and affordable
Response: Thank you Josh for your positive feedback! Published on April 16, 2018
Great service they are vwry nice and they wont turn the lights out
Response: Brandon you made our day with that generous compliment!!! We try very hard to make all our customers happy and we exhaust all our options so that the customers power is never turned off as long as we can help it! :) Published on April 16, 2018
Would not recommend if using service for a low-usage situation. Got service for my storage unit. Didn’t use any energy in 30 days but was charged $25+. Will be changing service ASAP.
Response: Tricia- We do apologize for the negative experience you had using our service. Even if no usage is being reported, you are only being billed daily fees & taxes which could range from $0.75-$0.90 for being on Payless Power platform. Please reach out to our customer care dept. if you have any other questions or concerns at 888-963-9363. Published on April 16, 2018
