Very Good Service
Response: Thank you for the feedback it's greatly appreciated. Published on February 19, 2019
Payments are easy
Response: Glad you find the new online portal so easy to use(: Published on February 19, 2019
Easy payments are great online. Quick answering customer service is also great.
Response: Dinora, Thank you for sharing your feedback it's greatly appreciated. Published on February 19, 2019
I still have question as I’ve called in and really got no answers about the first four days that my electricity was turned on, I was using more power 26-30 kw/day and had not moved in yet…apt was empty. Now that I’ve moved in I’m using 10 to 12 or less kw/day. Apts checked and AC/heater in off position. I need to be refunded for those days. Sounds like I’m paying last tennents bill. Is this fair for me to pay over twice as much when I was not moved in and being charged for days.?? Total that was not my kw usuage was about about 100-120kw. What is Payless Power going to do about this problem?? Thank you for your valued time and help with this matter. Shawn Minson,. 6102 Winsome Ln #96. 77057
Response: Thank you for commenting. After reviewing your account the service was started on 2/4/19 per your request. We have meter reads that were received from Centerpoint showing that there was electricity being used in the residence during those days. The usage has been confirmed in SmartMeter Texas as actual. That is a website that is operated by the state. We have no way to know what caused the usage to be what it was, but the meter recorded it. Payless Power does not actually read your meter. That is done by Centerpoint. They own all of the meters in that part of Texas. We simply bill based on the usage recorded by the meter.You can also audit these reading daily by viewing your usage on http://www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home. Published on February 18, 2019
All am I but show me how much I use everyday
Response: Thank you so much rating Payless Power(: Published on February 14, 2019
Its ok just feel we should be able to pay after hours.
Response: Nataja,thank you for the review. The automated system and the online portal is available 24/7 you are able to make these payments after hours. Published on February 14, 2019
Very fast to set up… hopefully the service is as simple as my friends tell me
Response: Thank you Subrina for the feedback it's greatly appreciated. We can connect services same day within 4-6 hours! Published on February 13, 2019
Good easy payments
Response: Martha, Thank you for commenting happy we can make the payment method very easy to use. Published on February 13, 2019
Very convenient and great customer service
Response: Thank you Victor for being a great customer! Published on February 13, 2019
Easy process so far.. time to see how service is.
Response: Thank you so much for the feedback it's greatly appreciated. Published on February 08, 2019
