New Customer Hours
Mon - Sat: 9:00am - 5:00pm
Customer Care Hours
Mon - Sat: 9:00am - 5:00pm
Payless Power Reviews
Read reviews from Payless Power customers
Easy to do, fast, convenient
Response: Your positive feedback is greatly appreciated, Steve. Thank you for sharing your experience with Payless Power. Published on June 12, 2025
Good Good Good Good Good Good Good
Response: Thank you for your positive review, Sthefany. Published on June 10, 2025
I don’t like that I get charged 5 dollars for making a payment unless I enroll in auto pay. If I can’t afford auto pay l, I definitely can’t afford 5 dollars just to pay you.
Response: Thank you for your feedback, Sarah. Payless Power does charge a payment processing fee if we are not enrolled in auto-pay. This payment processing fee can also be avoided by ensuring that we are paying $75.00 or more when making payments. Please let us know if you have any questions or concerns by reaching out to us at 1-888-963-9363 during standard business hours. Published on June 09, 2025
If you require electricity, quickly at that – then I would highly recommend PLP, even though the prices are beyond absurd as it is 20 cents a killowatt and coming from the industry, the average cost per kWh is between 9-12 cents, therefore, PLP is BANKING off of those who either do not qualify for a 24-month plan with a REP (retail-electric-provider) – which is the apedemy of being taken advantage of OR they need power and do not have the time to wait 7-10 business days for Oncor (our electricity distribution provider in the DFW).
Response: Ms Alexander- Thank you for taking the time to post your comments. To summarize, you state that Payless Power is good if you need service fast or have no other options, but our prices are nearly double that of the average price offered by competitors. While its easy to see how such a conclusion can be drawn, it’s not an accurate assessment. Please note that payless Power does not uses tactics such as bullseye plans and large usage credits to deflate advertised rates. We also don’t use gimmicks like free nights and weekends to create a false illusion that the customer is getting something for free when that does not happen. Our rates are competitive with major providers . Visit www.powertochoose.org and review facts sheets companies with plans with prices that seem too good to be true. Also, feel free to call us at 888 963 9363 for any questions you may have. Published on June 09, 2025
First time using . Good so far
Response: Thank you for your positive review, Jakia. If you have any questions or concerns please feel free to reach out to us at 1-888-963-9363 during standard business hours. Published on June 06, 2025
Its alright, a bit more pricy than expected
Response: Thank you for your feedback, Yocelin. Payless Power offers competitive retail electric rates. Please feel free to reach out to us at 1-888-963-9363 during standard business hours to discuss your pre-paid plan or if you have any other questions. Published on June 05, 2025
It was a fast and easy process
Response: Thank you for your review, Anthony. We are glad to hear that you found our process to be fast and easy. Thank you for choosing Payless Power. Published on June 04, 2025
Usage went way up and nothing has been changed in home.
Response: Ashley, thank you for reaching out to us. Usage going up can usually be attributed to the weather outside. The more it heats up, the longer our air conditioners will stay on to cool the home to the desired temperature. You can view a breakdown of your usage at smartmetertexas.com to see when you are using the most electricity. Please let us know if you have any other questions or concerns by calling us at 1-888-963-9363 during standard business hours. Published on May 29, 2025
It’s too soon to decide
Response: Thank you for your review, Zackary. Please reach out to us at 1-888-963-9363 during standard business hours for any questions or concerns you may have. Published on June 03, 2025
i believe that during the winter i spend more than running air conditioning
Response: Steve, thank you for sharing your concerns. Heating a home typically does consume more electricity than using the air conditioner. You can always view a breakdown of your usage at smartmetertexas.com to see what times your home consumes the most power. Please let us know if you have any questions or concerns by reaching out to us at 1-888-963-9363. Published on June 03, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
