I absolutely love payless power and have tried recommending it to friends and family but the ones that I have recommended it to are still set in their ways with the same ole big electric company. Great job and very awesome customer service.
Response: Thank you so much James for spreading the word about our company!! Most people who switch to prepaid find it difficult switching from one bill at the end of the month to pay as you go. Our best advice is to treat this prepaid service just like any postpaid, and every paycheck add around $200, that way you don't have to stress about your balance until it gets low! We greatly appreciate you!! Published on April 03, 2018
I LOVE Payless Power! So easy to monitor my balance daily and control my usage accordingly. Such a relief to no longer be at the mercy of the other ridiculously priced companies. Thank you so much!
Response: We're glad we could provide you all the tools needed to make your experience as easy and efficient as possible!! Thank you for being such a great customer! Published on April 03, 2018
Never had a problem making a payment over the phone until today. Now I’m glad I tried online payment. Super easy and much faster than over the phone. Love the save feature. Convenient.
Response: Hi Dawn Thank you so much for the review! we are so sorry for the inconvenience of the automated system not accepting the payment. If you ever come across this problem again please reach out to customer care dept at 888-963-9363 & report the issue. Good thing we have several payment options in case one doesn't work. Glad you found our new online portal easy use!(: Published on April 03, 2018
This is such a great service. I had electricity the same day and it’s great to be able to make payments on my schedule!!
Response: We're glad we could provide you all the tools needed to make your experience as easy and efficient as possible!! Thank you for being such a great customer! Published on April 03, 2018
Never have had any issues with the payment process
Response: Thank you Jackie for taking the time on providing your positive feedback.Glad we can make your payment method much easier(: Published on April 03, 2018
Great service no complaints!!! I’m ready for a monthly billed option
Response: We are beyond happy that you are so pleased with your service!! We have been working very hard to make our services easier to use and understand while still providing the most competitive rates around! Though we don't have the postpaid monthly bill option available at the moment, we are in the process of creating one for the future, but we will keep you updated!! Thanks so much for being such a wonderful customer and we can't wait to see what the future holds!! Published on April 03, 2018
Great service and would definitely recommend them to friends
Response: Thank you Blanca for your great review glad we can make your experience with our service easy as possible! (: Published on April 03, 2018
I like how easy this is. And I’ve had yall for 5 years. It wasn’t always this easy!! I’ve had very VERY few problems and the ones I had effected more than me.
Response: We're sorry to hear that we work constantly to fix any issues that you might come across but we're glad to know your still a customer and we look forward to having you for many years to come! :) Published on April 03, 2018
Very understanding and quick service, friendly policy.
Response: Thank you so much for the great review!! We here at Payless Power, pride ourselves in our wonderful customer service, and the level of ease at which our product is used. We provide our customers with tons of tools, in the portal and with live representatives, to control usage to better match their budget and make it easier to make payments, and request assistance. We are so lucky to have customers as great as you Isaiah, and thank you for choosing Payless Power!! Published on April 03, 2018
A more affordable way to pay for electricity.
Response: Thanks for the awesome review, Aimee! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Published on April 03, 2018