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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Easy, simple fast with great service and rates.
Response: Hi Richard, Thank you for sharing your experience! It’s great to hear that the process felt easy, simple, and fast for you. We understand how important it is to have reliable service and competitive rates, and we’re glad that stood out during your interaction. Your feedback reinforces what we strive for every day—making things smooth and stress-free for our customers. Published on October 02, 2025
I love that I get to see my balance every day. It gives me the opportunity to manage my acct and able to add funds when needed.
Response: Hi Perla, Thank you for sharing your experience! It’s great to hear how being able to view your balance daily helps you stay on top of your account and manage your funds with confidence. That kind of control can make a big difference, and we’re glad the tools are working well for you. Published on October 02, 2025
I love that I get to see my balance every day. It gives me the opportunity to manage my acct and able to add funds when needed.
Response: Hi Perla, Thank you for sharing your experience! It’s great to hear how being able to view your balance daily helps you stay on top of your account and manage your funds with confidence. That kind of control can make a big difference, and we’re glad the tools are working well for you. Published on October 02, 2025
At lowest Payless was there for me. I’m 69 yrs cancer patient & I was struggling on a fixed income not being able to pay a high light bill of 300$ or 400$ + tax a mth. Then I saw the add on TV & Facebook & decided to call & the rate they offered was excellent. I live alone & on the average my daily rate is $6.57 a day. God I’m so grateful for Payless power company. The service with compassion & understanding like family sticking together when in need. Thank you Payless power for making my life less stressful not having to worry bout being in the dark. Awesome company yes you are. 🙏🙏
Response: Hi Edwina, Thank you so much for sharing your story. We hear how important it was for you to find a reliable and affordable energy solution during a challenging time, and we're truly honored that Payless Power could be part of that support system. Your strength and resilience are inspiring, and knowing that our service helped ease some of your stress means a great deal to us. We’re committed to keeping things simple, compassionate, and accessible—especially for customers like you who deserve peace of mind and dependable service. If there’s ever anything more we can do to support you, please don’t hesitate to reach out. We’re here for you, just like family. Published on September 29, 2025
Excellent service
Response: Hi Nora, Thank you so much for taking the time to share your experience with us. We’re thrilled to hear that you received excellent service! It means a lot to know that our team was able to meet your expectations. We’re always working to provide the kind of care and attention that makes a difference, and your feedback lets us know we’re on the right track. Published on September 29, 2025
Great service couldn’t ask for another company
Response: Hi Ernest, Thank you so much for sharing your experience! It’s wonderful to hear that our service met your expectations and that you wouldn’t choose another company. We truly value your feedback—it helps us stay focused on what matters most: delivering great service every time. Published on September 29, 2025
Very convenient thanks
Response: Hi Eusebio, Thank you for taking the time to share your feedback! It’s great to hear that you found the experience very convenient — that’s exactly what we aim for. We know how important it is to have a smooth and hassle-free process, and your comment lets us know we’re on the right track. Published on September 29, 2025
Easy to navigate system, fast and friendly service by REAL people.
Response: Hi Stella, Thank you for sharing your experience! It’s great to hear that you found the system easy to navigate and enjoyed fast, friendly service from real people. We’re always listening closely to what matters most to our customers, and your feedback reinforces the importance of keeping things simple and personal. We’re committed to making every interaction feel just as smooth and human-centered as yours did. Published on September 29, 2025
I need my proof of service for my apartments please!!!
Response: Hi Raul, Thank you for reaching out. I understand you're looking to receive your proof of service for your apartment, and I can see how important it is to have that documentation ready when you need it. We’ve gone ahead and processed your request, and you can expect the proof of service to be sent to the email address listed on your account by the end of the day today. If you ever need immediate assistance in the future, our Customer Care Team is available by phone at 1-888-963-9363, Monday through Friday from 9:00 AM to 5:00 PM. We also offer email support after hours: Monday–Friday from 5:00 PM to 9:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 11:00 AM to 8:00 PM. Published on September 29, 2025
So easy to switch and affordable!!!!
Response: Hi Ginger, Thank you so much for sharing your experience! It’s great to hear that the switch was easy and the pricing worked well for you — that’s exactly the kind of simplicity and value we aim to deliver. We understand how important it is to have a smooth transition and affordable options, and it’s rewarding to know that we met those expectations for you. Published on September 23, 2025
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
