Payless Power Reviews
Read reviews from Payless Power customers
I’ve had a very frustrating experience with Payless Power, and I feel compelled to warn others. Their policies are extremely tricky—like a spider web. Once you enter into their contract, getting out feels like an endless, painful cycle. I initially signed up for a 3-month prepaid plan. But soon after, I was pushed into a 1-year contract with significantly higher rates. Now that I’m moving to another apartment within the same community, I expected a simple account transfer. Unfortunately, Payless Power refuses to transfer my existing contract, despite me completing 9 months already To make matters worse, they won’t even offer the 6-month plan that is available to new customers. According to their customer service, this plan is not for “existing” customers like me—only new customers qualify. So let me get this straight: if I want to transfer my account, I’m treated as a new customer and forced to open a new account. But when I ask for the new customer plan, I’m told I’m not eligible because I’m an existing customer? That’s completely illogical and unfair. These manipulative and one-sided policies show just how little they care about customer retention or fairness. I feel trapped in a high-rate contract with no reasonable way out. Verdict: Be very cautious before signing up. What looks simple at first may become a costly and frustrating commitment. Their policies are not customer-friendly and lack transparency.
Response: Mr. Tahir, thank you for reaching out and expressing your concerns. Payless Power knows that understanding your plan is very important. New customers are able to start their services through the Power to Choose website. The rates offered there, are introductory rates for our new enrolling customers, where they will have the option of selecting the plan of their choice. When the expiration date is near, customers, will then be offered the option to renew their plan with the rates we have available. Customers also have the choice not to renew plan. All of the details are contained in the renewal notice that we send out in advance of the contract expiration date. We understand that you have had this contract for 9 months, and you are stating that you will be moving to a new apartment. Because you are moving, the contract is ending, and you can avoid the early termination fee by a.) starting services with Payless Power at the new address or b.) you are able to email copy of your new lease, if you wish to start services with a different provider. Please know that you are not trapped. We would love to speak to you to go clarify any misunderstandings that you may be experiencing. Additionally, I would like to advise that you are eligible for a 6-month plan at the new address, but not a PTC plan. Please reach out to our customer care department, at 1-888-963-9363, we are ready to assist you with any questions or concerns. Published on May 30, 2025
The lights runs out to fast and I don’t understand
Response: Jamarcus, we appreciate your review. We send daily updates via daily messages letting you know your account balance and how many kilowatts were used. You can also view a breakdown of your usage at smartmetertexas.com. If you have any further questions or concerns, feel free to contact us at 1-888-963-9363. Published on May 29, 2025
Excellent company, great customer service, and service provider top notch.
Response: Thank you for your 5-star review, Daniel. We appreciate you being a loyal customer with Payless Power. Published on May 29, 2025
We have been with Payless over 2 yrs we love the emails in the morning and evening to let us know how much we spend a day and how much you have left.
Response: Thank you, Arnulfo, for your outstanding review. Payless Power is glad to hear that you love the daily updates showing your account balance and usage. Thank you for being a loyal customer. Published on May 29, 2025
thanks the update worked well
Response: Alan, we greatly appreciate your review. Thank you for sharing your positive experience with Payless Power. Published on May 29, 2025
Good service no hidden costs
Response: We're grateful for your positive rating, Ashley. Thank you immensely. Published on May 29, 2025
Good service no hidden costs
Response: Your positive feedback is greatly appreciated, Ashley. Thank you for choosing Payless Power. Published on May 29, 2025
Love how they work with me!!! Even when my lights were supposed to be turn off at a certain time they still didn’t turn them off.
Response: Marisha, we are delighted to hear about your positive experience with our service. Thank you for sharing your feedback! Published on May 29, 2025
Worst company I’ve ever been with so far
Response: Darreon, thank you for sharing your concerns. We would like to learn more about your experiences. Please reach out to us at 1-888-963-9363 to discuss further. We are happy to assist you. Published on May 29, 2025
Absolutely obscene rates. I’ve never paid so much. Tried to pay my bill today, got an error for “post account, termination scheduled”. I have a positive balance, this should not be. Before I went to bed I tried to pay again, and it went through. Too much stress for a high price to be threatened for no reason when it’s summer heat bearing down. Obscene rates, bad online service, faulty payment system, just a horrible experience. Never again.
Response: Thank you, Mark, for taking the time to reach out to us. We at Payless Power understand how important it is to make sure payments are being posted to your account as well as keeping track of usage. Any issues you may have experienced have been resolved within our payment system. Keep in mind, we charge customers based on the amount of electricity they consume. You can view the number of kilowatts used via the daily messaging we send for your billing. You can also get a breakdown of your usage at smartmetertexas.com. You can reach out to a live representative by calling in to 1-888-963-9363 during business hours, which are Monday through Friday between the hours of 9AM through 5PM. We also provide after hours email assistance during these hours: 5:00 PM to 9:00 PM Monday - Friday 9:00 AM to 5:00 PM on Saturday 11:00 AM to 8:00 PM on Sunday. Published on May 29, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
