This service is terrific! I get daily usage alerts, the price is excellent, I can add money whenever I want. The new interface rocks and I have always experienced excellent customer service. I got texted to death for a minute there when they changed over, but I got really nice “don’t freak out” apologies also. I also keep a good amount (over $50 at all times but usually over $100) credit on the account. Now, there are some rachet people throwing shade about some strange things on the reviews, but I have never had that kind of experience. Try it. Open an account with a good amount, $250 let’s say, and then you can tweak your usage with the daily text. We left the HVAC ON 68F, crap, $4. We remembered to put it on auto 78F, $2. Huge savings, really helpful to see how we use energy. I would recommend Payless to anyone, especially someone on a budget, with irregular income (self employed like myself). You still have to budget, and when you get a big check, pay a big amount and then it lasts for a month or two. I really have had a terrific experience 99.9% of the time, thus far.
Response: Jeremy Thank you so much for this awesome review!! Glad you understand the benefits that we offer in order to better your use on energy. Yes sir you are on the right track to saving the most electricity as possible! We're glad we could provide you all the tools needed to make your experience as easy and efficient!! Thank you for being such a great customer! Published on April 23, 2018
Very easy process. Nice upgrade.
Response: We are so happy that we you like our new upgrades and our team is searching for ways to make your journey with Payless Power more simple and fast! Thank you so much for your excellent review! We appreciate having customers as great as you :) Published on April 23, 2018
i like the new system!
Response: Everyday we keep improving our system and services to give you more tools to make your journey with Payless Power more simple and fast! Thanks for the excellent review and being such a great customer Jamil :) Published on April 23, 2018
Great. Don’t disconnect on weekends
Response: WE SURE DON'T!! Thank you for the great review(: Published on April 23, 2018
Easy to make payments and like the daily messages about my balance
Response: Stay being the AWESOME customer that you are Cory! And we will continue to provide the best customer service experience. Thank you! Published on April 23, 2018
Very good service!
Response: We are happy to provide great service to our great employees like you Garret!. :-) Published on April 23, 2018
I switched from another provider and I am very happy that I did! Payless Power has the lowest rates going and this most user friendly payment process around.
Response: Thanks Jamie! We work hard to be the BEST option out there as far as electricity goes. You are truly appreciated! :-) Published on April 23, 2018
Easy and affordable!!
Response: You got it Dawna!! Easy and affordable is what we're all about. Thank you for the comment. Published on April 23, 2018
So convenient! Best experience ever.
Response: And that's because we have the best customers EVER! just like you Makenzi. Thanks for the comments Published on April 23, 2018
Love that y’all text me the balance every day
Response: We love to make it easy to monitor your account and keep track of your usage. We work hard to keep our customers happy. Thank you Amanda for the positive vibes! Published on April 23, 2018