Payless Power Reviews
Read reviews from Payless Power customers
I didnt have power more than 40 hours and payless power charge me for 104 kw during i got outage! i called customer service they answer something nt make sence
Response: Mr. Akhlaghi- You comments state that you were billed 104KWH while your power was out and that you spoke to a representative and what they advised you made no sense. Please allow me to apologize for any confusion. I will have a supervisor call you to explain what we are doing to resolve the issue and what we can do for you until this is completed. You can also find more information here: https://paylesspower.com/texas-winter-power-outage-blackout-2021/ Published on March 01, 2021
Have been charged for days the power was out AND my rate went up!!!
Response: Ms Howard – Your comments state that you were charged on days your power was out and that your rate went up. Those are pretty common reactions after the storm and its understandable why you would feel that way. The good news is we can provide some clarity and hopefully this will help put your mind at ease. First let me state unequivocally that Payless Power has not raised your energy rate in 2020 and there are not plans to do so at this time. We also do not offer Indexed Variable rates that go up and down daily with the wholesale cost of electricity. Usage for almost all customers did increase dramatically during the storm due to the intense cold and this resulted in higher charges for those days but in some cases customers also received high charges for days in which their power was partially or completely out. This was due to estimations generated by the local utilities when a meter could not transmit back meter read data. Please note that we are aware of this and our systems are designed to automatically adjust your account as soon as we receive your actual meter reads for those days. We do have options to assist customer until that can occur. Please call us at 888 963 9363 for more information. Published on March 01, 2021
Extremely disappointed. I dont understand how in one week 3 without no electricity at all due to the weather outage i used up in 2 days what i use in almost 2 weeks. And to top it off no one was home??? Wow they really wanted to make up for what they lost in the 3 days of outage.
Response: Araceli- Your comments say that you were without power for 3 days that week with no one home but you still used the same amount of money in 2 days that you normally use in 2 weeks. You feel like Payless Power is trying to make up for the days that the power was off. Its very understandable that you feel that way. The winter storm has resulted record usage across the state but if you were without power for several days your billing could be based on estimations that were automatically generated by AEP because they meters were not transmitting usage data. Unfortunately we do not have a better way to handle the initial billing in these situations but we do have processes to correct it. We responded to your email about your questions yesterday but you were not able to speak to someone. A representative will reach out to you to help you through the options . We fully recognize how stressful the situation with the storm has been and commit to you that we will guide your account through the process of correcting your charges. 888 963 9363 Published on February 24, 2021
Easy and fast payment.
Response: Glad we can make your payment method easy as possible! Published on February 24, 2021
Easy and great service!
Response: Thank you so much for the feedback it's greatly appreciated! Published on February 24, 2021
Easy to make a payment & keeps you updated on your balance
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on February 24, 2021
Easy and great service!
Response: Thank you Jacob for being a great customer! Published on February 24, 2021
Yes I am customer and very happy to be . They are nice and understanding on the phone and automatically too os very helpful. I am very happy and please to be with payless power.
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on February 24, 2021
Just joined but very pleased so far. Thank you.
Response: We look forward to having you as a new customer! Published on February 24, 2021
Completely horrible with no answer during a 6 day black out & was still charging when power was out they should be ashamed on how they treated ther custmers & family’s without eletric for 6 to 7 days & wanted to blame Oncore for the Chargers. & they are just as horrible as your services was ..
Response: Adrian- Your review comments say that you had a horrible experience because your power was out for 6 days and you were still being charged . You also state that in your opinion, Payless Power is trying to blame Oncor for its problems and no one answered your calls for 6 days. There is no doubt that being without power for 6 days during the worst winter storm in Texas in over a hundred years is a terrible thing. There was plenty of suffering to go around statewide so your anger is reasonable. You are also correct in that ultimately you are our customer so we accept our role as the focus of that anger. The best thing we can do is try to educate you on what happened, what’s going on now and what is being done currently to correct any billing issues you’ve experienced. The first thing to address is your power last week. Payless Power did not send out disconnection orders on any accounts last week and that is continuing this week as well. If you were able to see the news at all you probably heard that ERCOT implemented statewide rolling outages . On top of this , instability with the State electrical grid prevented Oncor from restoring some customers under the planned outages. This resulted in some homes being without power for days. This affected some of our own employees so we know acutely how awful that was. These outages also triggered the automated estimation processes at Oncor . Oncor owns and operates the meters in your area. All electric providers rely on Oncor data. If Oncor detects that its meters are not generating data their system automatically operates under the assumption that the meter is working but not able to report usage data. Our system then assumes those estimations are actual reads and generates charges. This can be infuriating to see your balance dwindle even though there is no power at your home . Anyone would feel like they were being cheated. We don’t have a better way to handle those types of situations but we do have automated processes to correct the billing as soon as we get the actual meter day from Oncor. That can take anywhere from a couple of days to a couple weeks depending on where you are in your monthly billing cycle. If this is too impactful for you we also options to help you get to the point where your billing is corrected. In short… no Payless Power customer affected by the storm has to move forward with no options. We can help. As far as no one answering … we need to get more information from you. Our team worked hard under very difficult circumstances to be there for our customers. We were operational last week for all of our standard business hours including limited after hours email support. In the afternoons there was little to no wait to speak to an agent. I’m not sure what was going on when you tried to call but I can also advise that in certain parts of the metroplex, cell phone service and even landline phone service was affected. Please call us at 888 963 9363 and we can discuss what happened and what we can do to help you. Published on February 23, 2021
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
