Payless Power Reviews
Read reviews from Payless Power customers
The payment process is extremely easy to use. I am still bitter about having to use the pay as you go electric rather than my old company however the ease of Payless power had made me less emotional and angry over the unfortunate situation
Response: Thank you very much for the kind words. We truly aim as high as possible to do right by our customers Published on December 17, 2021
Easy and convenient no problems with this company and they keep you informed
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on December 17, 2021
EASY FAST PROCESS
Response: Glad we can make your service experience easy as possible! Published on December 17, 2021
Easy and fast setup
Response: Thank you Henry for the feedback it's greatly appreciated! Published on December 17, 2021
Easy to use. Thanks
Response: Thank you for the 5 star review! Published on December 17, 2021
It is really easy to make payments. I recommend it to anyone and I have been satisfied with my experience
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on December 17, 2021
Just easy to use and fast very convenient
Response: Thank you so much for sharing your service experience! Published on December 17, 2021
I like it it esy to access
Response: Thank you so much for sharing your service experience! Published on December 17, 2021
Easy to use. Thanks
Response: Thank you for the 5 star review! Published on December 17, 2021
They start out by being a great service but as you go on the prepaid account the rates are outrageous, the amount you out on does not last very long I pay three times as much as I would have ever spent with a monthly statement doing prepaid and have to spend 100 dollars to end my contract with them! I would give 0 stars but that’s not a option very angry and frustrated with them at this point!
Response: Hello- You’re comments state that you were satisfied with Payless Power at first but as time goes on it feels like you are paying more and more and that you have paid 3X as much as you would have with a monthly bill. This is very frustrating and you are very angry. Let me say that it’s a very big deal if a customer does not understand their charges and an even bigger deal if they think they are being billed unfairly. Because of that it is very understandable for you to feel the way you do. After reviewing your account I can immediately see what part o f the issue is. You are on an Autopay and Save account but your autopayment attempts have not been successfully processed. This adds a .99 charge to your account each day. You also signed up for a deferred payment plan a while back and this is paid back by deducting and extra $1 per day from the account. Once you repay your DPP and if you fix your autopay issue that will reduce your daily charges by around 30%. The other factor that causes your charges to fluctuate is your usage. Your rate is locked in and has not increased and the plan you selected is our lowest rate and one of the lower ones available from any company presently. I will have a supervisor reach out you to discuss your options and ways to regulate your cost. Please understand that your usage would be the same regardless of your provider choice and your rate is fixed. If you would like to switch from the Autopay plan we can discuss. 888 963 9363. Published on December 17, 2021
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
