Payless Power Reviews
Read reviews from Payless Power customers
Awesome service
Response: Thank you for taking the time to rate and review our services! Published on February 20, 2025
Great Services!!!
Response: Thank you for reviewing Payless Power! Published on February 20, 2025
Just an scam…. They always create a detail that not going to show in the monthly invoice.
Response: Thank you for taking the time to leave us your feedback on this matter, Celestino. We understand you have some concerns with your billing and charges and know that these are very important for our customers to properly understand. Payless Power lists all charges included in your billing in every Statement of Usage and Payment. If you have any questions about any charges you receive, please contact us at 1-888-963-9363 Published on February 20, 2025
Great customer !!!!!
Response: We appreciate your review and the high rating, Shawn! Published on February 19, 2025
Not good for seniors
Response: Thank you for your feedback on this matter, Kenneth. We know you may have some concerns with the services you are being provided, and know that these are important matters. While we are not currently offering post paid services, we are aiming to get this option available later this spring. When post-paid services become available, you may be eligible for a deposit waiver if you are 65 or older. Published on February 19, 2025
Customer service sucks!
Response: Thank you for giving us your feedback on this matter, Everest. Payless Power understands the importance of receiving assistance from customer service, and can understand why you may be frustrated with an experience you feel may be inadequate. Payless Power records all of its calls, and customers may call 1-888-963-936 and request a review of these calls by a supervisor. Published on February 19, 2025
I really don’t do the research when it comes to comparing rates to see which are good or bad so I can’t speak on that; however, I will say that the customer service here is so helpful & they’re so kind. I had to close my acct due to me moving somewhere else, but whoever was assigned to my acct she needs a raise! She has been just fabulous!! When I end up moving again you can bet that I will be opening up another acct with you guys!! Thank you!
Response: Thank you for leaving Payless Power a review, Jennifer! We are thrilled to hear about you experience with our excellent customer service, and are excited to provide you services whenever you may need them again. Published on February 19, 2025
Excellent service
Response: We appreciate you for taking the time to review Payless Power! Published on February 19, 2025
Everything is going well with the electric.
Response: Thank you for taking the time to rate and review our services! Payless Power is proud to be your electricity service provider of choice. Published on February 19, 2025
Greetings, It seems to me that the base of usage is determined by the weather. I was out of town my thermostat was set on 71 the entire time. Why is that? I drove to Arizona left on Friday returned Monday morning. I would like my smart meter checked to make sure its working properly? I’m going to start keeping up with the meter numbers as well to compare. This is extremely too high I’m on a fixed income. I know that’s not your business and you don’t care. God Bless.
Response: Thank you for taking the time to reach out to us about this matter, Tamara. Payless Power understands you have concerns with regards to your recent billing and usage, and know that this is vital to understand. Payless Power bills its customers based on the amount of electricity their home consumed. If you keep a heater on at the same temperature while you are away from home, that will consume quite a bit of electricity. This is especially true for periods of winter weather, as a heater at 71 degrees will have to work almost non-stop to heat a house while its down to single digits, as opposed to it being 50 degrees. You can always review your usage and consumption via the smartmetertexas.com website, which will break your home usage down into 15-minute intervals. If you have any further questions or concerns, feel free to reach out to us at 1-888-963-9363 Published on February 19, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
