Payless Power Reviews
Read reviews from Payless Power customers
This is the worst company I have had the misfortune of dealing with in years. I own a property and needed to get electrical service temporarily when a tenant moved out so that the pipes would not freeze during the winter storm. The Customer Service Representative said it would be no problem and that all I had to do was call once I had a new tenant and I would not be charged the cancellation fee. I did that and then they said I had to email in a signed lease. I did that and then they claimed that they could not open it, but another rep sent an email stating that I was not listed as the tenant so they could clearly read the pdf I sent. Of course I am not listed as the tenant because I am the landlord! They now claim they cannot refund my money because I am not the current tenant. The people are corrupt crooks I and highly recommend you avoid them. I plan to fight this all the way on the principle of the matter!
Response: Mr Alston- We offer a 30 day guarantee window in some cases and your early termination fee was credited 2 days ago. If you need additional assistance, contact us at 8889639363. Going forward , please review the contract terms including early termination fee before committing to a contract. Your best bet would be to select a pre-paid provider that offers variable rates as these do not have contracts. You can locate a provider with these options here www.powertochoose.org Published on March 10, 2023
Ripp Off Worst Company Ever Don’t Do It
Response: Mr. Bailey- A supervisor will reach out to you to get more detail about your experience. 888 963 9363 Published on March 10, 2023
The worst power company ever. They blow up your phone and email everyday with multiple messages. They turn your power off even if you are negative $2. You have to add money every other day. I would recommend going to a regular power company. I am changing power companies and I recommend everyone avoid this company at all costs. You don’t save any money it’s the same if not more expensive than other power companies.
Response: Mr Lattimore - Your comments state that you do not recommend the service because you receive too many alerts, have to make payments daily and service can get disconnected once your balance fall under $0.00. It’s a serious issue if a customer has issue with the basic nature of the service but its understandable for customers who may not have had pre-paid service prior to Payless Power. You are correct that service can be disconnected if your balance falls to $0.00 or below. Many pre-paid providers actually disconnect when a customer’s balance falls under $10 because that is allowed under the law. Payless Power does allow our customers to use their entire balance but as a pre-paid service you do have to have funds on the account. If you wish to discontinue daily balance alerts, you can do this by logging on to your Payless Power MyAccount Portal and clicking on “profile and settings”. This will allow you to make changes . You would till get low balance warnings as required by law but daily notifications can be disabled. Published on March 10, 2023
5 stars i recommend.
Response: Thank you so much Alberto for the 5 star review! Published on March 07, 2023
I really love Payless Power. It is easy and the reminder texts help me alot. When I began using Payless Power the process was very easy.
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on March 07, 2023
Great customer service and very easy to use
Response: Thank you for being a great customer! Published on March 07, 2023
So fast and easy!!
Response: Glad we can make your payment process fast and easy! Published on March 07, 2023
excellent service
Response: Thank you Monica for the 5 star review! Published on March 07, 2023
Easy payment so far not bad
Response: Glad we can make your payment process easy as possible! Published on March 07, 2023
Quick and easy I would recommend to others
Response: Thank you Ashley for the feedback it's greatly appreciated! Published on March 07, 2023
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
