Payless Power Reviews
Read reviews from Payless Power customers
I looked for my review that I made early today and it’s not posted! Seems like they are only uploading good reviews only! This goes to show you that something is not right with this company my bill went from 7 dollars a day to 30 dollars a day I’m a single mom I have a two year mind you no one can reach the light switch but me.I called them weeks ago to check the meter because how am I using this much usage the watts are not adding up at all! But i screenshot this review because it seems like the last one wasn’t posted but no one reach out to me yet about the problem but made sure my review wasn’t posted.This company is RIGGED!!!!!!!!!!!!!!!
Response: Ms Smith- Your suspicion is understandable but not accurate. Payless power is based in the DFW Metroplex and all of our staff has worked from home since the beginning of the Pandemic. Almost all associates were dealing with power and water issues while also trying to serve concerned customers . In times like this we have to prioritize our work and as of today 2/19 we were able to get back to full strength and get to things such as review responses . Your feed back is important and more importantly we can address your concerns. Feel free to call us at 888 963 9363 to discuss. Published on February 19, 2021
I could not be happier with a utility provider than I am with Payless Power. You make my life so easy. Automatically deducting my payments according to my preference, providing a website that’s easy-peasy to navigate (important for a 60-something like me), and responding simply and effectively any time I have needed something are the main reasons I will never switch back to TXU or Ambit. Thank you. I just wish the other utility companies would learn from you!! Thanks.
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on February 19, 2021
You know I am highly satisfied with this company. I’ve been a customer since around 2009, I get notifications daily by text and email of my kilowatts and my usage bill for that day. I’ve only ask for extension Maybe six or seven times since I’ve been with the company and I had no problem get a extension on my bill. Even when I move I had no problem with the transfer of my life’s. I will stay with this company as long as they would have me. Thanks a lot Payless Power
Response: Sharon, Thank you so much for sharing your service experience! We appreciate your loyalty We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on February 19, 2021
You all have been amazing and the light at the end of my tunnel customer three four years now very satisfied. Thank u..
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on February 19, 2021
I have multiple homes set up with Payless Power and I would and has, recommend this company to numerous people. Payless Power customer service reps are always knowledgeable, polite, patient and professional. The rates are better than any of their competitors and the billing is easy, not confusing like other electric services. I’ve had other electric companies call us to offer better prices, but after reading the small print, they didn’t measure up to Payless Power.
Response: Thank you for your 5 star review! We appreciate your loyalty! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on February 19, 2021
This is the most reliable company I’ve ever had. Helps me to control how my power is used. Gets my kids on board to save more electricity because they see it day to day. It helps to not have a huge bomb of a bill at the end of every month. I prefer to know I have already paid my bill and I only need to add a bit at a time if that’s all I can afford. Thank you payless power!
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on February 19, 2021
Good like the service and pay process
Response: Thank you Brittney for sharing your service experience! Published on February 17, 2021
Very easy to use the website and to make custom payments.
Response: Thank you Whitney for the feedback it's greatly appreciated! Published on February 17, 2021
I’m happy with this service
Response: Thank you so much for the 5 star review! Published on February 17, 2021
We very much enjoy our service with Payless Power .The whole process from Signing up for Service all the way to Refilling our account balance is absolutely flawless and extremely easy. And we appreciate that very much!
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on February 17, 2021
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
