Payless Power Reviews
Read reviews from Payless Power customers
It’s easy to start service but my average daily rate seems to strangely be different so it will cause just enough for me to go negative. When I get the extension to 8pm it will say it was approved then send me a text right before noon saying if I didn’t pay I would have to get automatic deferred payment that cost $30 and puts a switch hold on my address. How can my electricity be higher on days or a weekend and I was out of town. And I have moved and requested the account be suspended till I was ready to move in my new place and was told my balance would be saved and transferred. It was t and all my money I had been putting on there was gone. Auto pay reloads 40 when your account reaches 25. So you never can use all your funds that’s another way to get that 25. I wanted to start the regular plan they have that was t prepaid but it’s for new customers only. Ok well I was new when I started and asked for it but told it was unavailable. I feel like I’m in prison with this.
Response: Hi Jeremiah, Thank you for sharing your experience in detail—it really helps us understand what’s happening from your perspective. I hear your concerns about the varying daily rates, the timing of extension notifications, and the challenges with account suspension and plan options. These are important points, and I appreciate you bringing them up. The daily rate can fluctuate because usage is billed two days in arrears, so what you see today reflects usage from two days ago. Weekends or days when you’re away can still show higher usage if appliances or systems were running. Regarding the extension messages, while an Account Protection may be approved, the automated system will still send alerts about potential disconnection. A Deferred Payment Plan does place a switch hold, but you can pay it off early to remove that hold. For moving, we don’t have a way to temporarily suspend service; the account needs to be closed, and a new one opened when you’re ready. Any early termination fee may be waived if the new account is active within 30 days. At this time, post-paid plans aren’t available, but I understand your interest in switching. To go over your account details and explore the best options for you, please call our Customer Care Team at 1-888-963-9363, Monday through Friday, 9:00 AM to 5:00 PM. They’ll work with you to review your balance, payment settings, and any available solutions. Published on December 02, 2025
When will my lights be turned on
Response: Hi Johnathon, I understand how important it is for you to know when your lights will be turned on. Starting new service typically takes about 4–6 hours for the Transmission and Distribution Service Provider to complete the process. If this is a reconnection for an already established service, it’s usually done within 2 hours. To make sure everything moves as quickly as possible, you can confirm that your account setup is complete and there are no pending requirements. If everything is in order, your service should be activated within the expected timeframe. Please don't hesitate to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on December 01, 2025
I’ve been pretty please with our service and turn around time.
Response: Hi Quanasier, Thank you for sharing your thoughts with us! It’s great to hear that you’ve been pretty pleased with the service and turnaround time—that’s exactly what we aim for. Your feedback helps us understand what’s working well, and we’ll continue focusing on maintaining that level of efficiency for you. Published on December 01, 2025
Thanks Thanks Thanks
Response: Hi Mohammed, Thank you so much for sharing your feedback with us! It’s great to hear that your experience left such a positive impression. We truly value customers like you who take the time to let us know when things go well. Your comments motivate our team to keep delivering the level of service you deserve. Published on December 01, 2025
If I could give a zero I would. Prepaid power is ******* ******** and so are all of you 🙂
Response: Hi Bailey, Thank you for sharing your thoughts with us. We understand that prepaid power can feel frustrating when it doesn’t meet expectations, and we appreciate you taking the time to let us know. Your feedback is important because it helps us identify where the experience may not be working as intended. We weren’t able to locate your account based on the information provided, so the best next step is to connect with our Customer Care Team at 1-888-963-9363. They’ll review your account details and work with you to find a solution that fits your needs. We’re here to help make this process easier for you, and reaching out will ensure we can address your specific situation quickly. Published on November 26, 2025
Super simple to make a payment and check my balance.
Response: Hi Tracy, Thank you for sharing your experience! It’s great to hear that making a payment and checking your balance was simple for you. We work hard to make these processes as straightforward as possible, so your feedback confirms we’re on the right track. Published on November 26, 2025
Great experience the customer service representative was very helpful and also patient.
Response: Hi Nicolas, Thank you for sharing your experience! It’s great to hear that our representative was both helpful and patient—that’s exactly the kind of support we strive to provide. Your feedback shows us we’re on the right track, and it motivates us to keep delivering that level of care. Published on November 25, 2025
Please be aware! I signed up for the first time and they applied a previous charge to my account based on my name and DOB. They have no other information that aligns with my personal information that I’m responsible. After speaking with a rep and supervisor you can hear other representatives laughing about the situation. I am reporting them to the BBB for falsely accusing me and reporting misleading information on my account. I am also disputing the payment I made. They are a joke and customer service is unprofessional.
Response: Hi Stephanie, Thank you for sharing your experience with us. I understand how concerning it can feel when a charge appears that you believe isn’t connected to your current account. After reviewing your situation, we found multiple points of association between your current account and a previous one, which is why the balance was transferred. To ensure this is handled correctly, we’ve arranged for a specialist to reach out to you shortly to review the details and confirm next steps. Our goal is to make sure your account reflects accurate information and that any questions you have are fully addressed. Published on November 25, 2025
Very good company
Response: Hi Mohammadou, Thank you for sharing your thoughts! It’s great to hear that you consider us a very good company. Your feedback means a lot because it shows we’re on the right track in delivering the experience our customers expect. Published on November 25, 2025
It was easy to get started I was just informed of this pay as you go convient
Response: Hi Valorie, Thank you for sharing your experience! It’s great to hear that getting started was easy for you—that’s exactly what we aim for. The pay-as-you-go option is designed to make things even more convenient, so I’m glad you were informed about it. Published on November 24, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
