Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
I was pretty excited to come back to PaylessPower because I still had a credit that allowed me to resume services. I have now been back with PaylessPower for 3 month and have been totally struggling to keep monies on my account. I just now became very unhappy because my electric was turned off and I restored like within the hour and was charged 25.00 reconnect fee because I was at work at the time and couldn’t make it in time to add money. Okay. I called and asked for a one time courtesy credit since this had never happened to me. Representatives told me no credit! I was already on deferred payment plan. I felt bad, but I accepted the decision. Then the next day I felt that I put enough on the account, but did not realize I was in the negative when I added money. So any money I added was deducted from previous negative balance and my account was then disconnected again. I was hit with another 25.00 after restoring service within the next couple of hours. First off I feel you guys should have something for customers that pay 15 dollars a day for service and service is disconnected then reconnected on the same day then we should be able to get that reconnect fee waived. Man this is just good quality service isn’t it. Secondly, I was on a deferred payment plan at one point where I pay back 5.16 every week until 25.00 is paid off. Now why in the hell whenever Im ready to pay this 25.00 off I can do so instead of having to wait from August 1st to September 2nd to payoff 25.00 . I really intended on leaving at the beginning of August after I paid the 25.00 for the deferred program, but tell me why there was a hold on the meter. If you take the 25.00 credit for a deferred payment plan then your not able to pay it off early so that you can leave if you want, you have to wait till PaylessPower electronically take the 5.16 every week addition to service for a damn month. Then I noticed that I end up paying double during the time Im on this deferred payment plan stuff. Man I will never in life come back Im going to close this account for good because y’all playing for real with peoples lives. If you make mistakes in life with finances and you loose your job there is no hope for companies like PaylessPower just another company all about themselves and about money which is cool just don’t murder me and Im already dead!!!! The more I add on my account the more you guys take Im done. Good luck on life cause blessings only come to those that help. All the good surveys you guys have y’all must have something rigged. Cause I know all your customers are not happy with paying 400.00 a month for a 1 bedroom apartment unit with no microwave and 1 tv thats about 50 inches. Everything is cool until they start hitting you with them 25.00 reconnect fees and taxed electricity rates!!! Good luck folks hell you better off with high ass reliant energy then theses scammers!! Im off to add another 20 dollars on my account for the day. Just added 30.00 yesterday. Seriously. Now you do the math. Laquita Hill
Response: Thank you, your feedback is very important to us. We do apologize for the experience you had with our service. The Deferred Payment Plan we do give the option to our customers on paying it off earlier if they would like or can let the weekly installments be deducted as scheduled, It is always recommended to pay it off when you make your next payment that way it is available in to the future. We strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on September 05, 2018
It seems like I’m paying way to much for this electric. Even more then when I was a customer for t.x.u.
Response: Thank you Shirley for the feedback it's very important to us. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. When signing up with Auto-pay can save 20% off your standard rate. Please reach out to our customer care dept at 888-963-9363 for more saving tips! Published on August 24, 2018
Very friendly user. Love the App. No hassles. Just log in and pay. Even have automatic renewal. This is the best way to go.
Response: Thank you so much for the feedback. Published on August 24, 2018
Great company til today 8/13/18, all i ask for was an extension til tonight cause i get paid tonight and can make a payment and i was denied being told they cant offer me the extension. My daughter is a diabetic and cant be in heat but do they care noooo all they want is money. Ive been with this company for over a year and this is what i get. I DONT RECOMMEND THIS HEARTLESS COMPANY TO NO ONE. Really
Response: Tish, we do apologize you had this experience with your service. We do offer a grace period from the time the balance does go negative automatically giving you till the next day before 11 am to make a payment, Also a deferred payment plan is offered if needed. With our service we do know when disconnections can occur & strongly encourage customers to make a payment before the grace period does expire to avoid it. If needed can contact *211 a agency that can assist on making a payment for you when needed. Lastly a Supervisor will be emailing you a critical care form, for your daughter here shortly. Please reach out to customer care department if anymore questions or concerns at 888-963-9363 Published on August 21, 2018
Only been with this company less than a week already a problem thank God the sales person put me on the wrong plan…lies from the sales team lies from customer service two thumbs down for your service..looking to make the switch to a new company.
Response: Thank you Jared for the feedback it's greatly appreciated. I did review your account looks like a Supervisor has contacted you due to this issue you just expressed. When starting service we do send what is called a LOA-Letter of authorization which goes over in detailed the plan you selected, disconnection policy, terms of service. In order for the service to start that document will have be signed before sending an order. I do apologize if there was confusion when completing service. Please reach out to our customer care department at 888-963-9363 if you have anymore questions or concerns. Published on August 21, 2018
Your rates are terribly ridiculous I am definitely posting this on social media the hope that no one else will get raped by y’all we turn off all our electricity except for our major appliances such as our refrigerator when we leave the whole day and our estimated power uses $12 a day that is ridiculous that’s over $300 a month for a family that barely uses any power y’all are what’s wrong with America I don’t know where y’all get the name Payless from y’all are way harder than TXU, Direct Energy or any company that I’ve ever dealt with. I am actually paying for an article in the newspaper to advertise y’all are the highest rates in society right now I would hate to see another family get duped by this company
Response: We are regretful to hear that you do not feel you are being billed fairly.We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on August 07, 2018
Prices are too high. No budet friendly packages. Thinking about switching to a new provider soon, one who offers low income consumers relief. There are several power companies that offer plan to help lower the cost of power bill. Its too bad, this company doesn’t. Most power companies offer a budget billing plan, which averages the annual cost of electricity in a home and bills the customer in 12 even installments. This helps low-income customers maintain a budget and avert payment problems, especially during the more expensive months. Something to pass along to CEO. Thanks, Falisha Lehman [email protected]
Response: We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on August 07, 2018
I HAVE NEVER HAD A PREPAID SERVICE TO DISCONNECT ME DAILY. THIS HAS BEEN THE WORSE EXPERIENCE EVER. I’VE ADDED MONEY IT GIVES ME A POSITIVE BALANCE OF $30.00 AND WITHIN HOURS IM AT NEGATIVE, I THINK THE SERVICE YOU PROVIDE IS UNACCEPPTABLE AND IT REALLY ISNT HELPING THE CUSTOMER AT ALL. I HAVE A PROBLEM THAT EVERYTIME IM ONLINE ADDING MONEY THE MINIMUM CHANGES WITH A DISCONNECTION FEE ADDED. THIS IS NOT AFFORDABLE IT TURNS OUT TO COST MORE THEN A MONTHLY PAYMENT. PAYLESS POWER HAS TO DO BETTER NO WONDER THE CALL QUEUE IS 102 PEOPLE BEFORE ME EVERYTIME. A PREPAID SERVICE WITH A SWITCH HOLD AND 150 TO GET TAKEN OFF!!! EXTREMELY DISSATISFIED CUSTOMER
Response: Thank you for your inquiry. We apologize for the inconvenience, a Supervisor will be contacting you. Please keep in mind that anytime services are disconnected & reconnected we require the negative balance + $35 from the $35 payment a $25 reconnection will be deducted. I do show on your account the minimum payment is not being met therefore causing your balance to fall back to a negative balance once the $25 reconnection fee is charged. Published on August 02, 2018
Rates are crazy high
Response: Thank you, your feedback is very important to us. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Published on August 02, 2018
The bill just keeps getting ridiculously high…I’ve had this company for years and I’d never had this issue untill a few months back now…time to switch!
Response: Thank you for providing your feedback it’s greatly appreciated. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Another way on receiving a discount is when you use more than 17 KWH a day. You can also register with smartmetertexas.com this will break your usage down to 15 min intervals allowing you to see between what hours of the day usage is being reported the most, This can be very helpful especially during the summertime once mild temperatures start, you will see a decrease in your usage. Please reach out to our customer care dept at 888-963-9363 if you have any questions or concerns. Published on August 02, 2018
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
