Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
easy but a pain
Response: We are sorry you have not had a great experience and want to know more, so that we may improve. If you would contact us at https://paylesspower.com/contact-us/ , then we can have someone review your account to see if we can make things right with you. Published on November 28, 2018
Rates are way too high! I’m paying $20 every two to three days??? Not ideal! No recommendations
Response: Tosha- We are disappointed that you have not had a positive experience. We understand that it is easy for customers to become frustrated if their usage doesn’t make sense to them but we bill you daily using the very same meter reads as any other electric company in your area would use. You can also audit these reading daily by viewing your usage on www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home. For any questions or concerns please contact us at 888-963-9363. Published on November 19, 2018
The rates for our actual company before was about 300 dollars a month, with this company my bill is about 560 a month now, this company robs its customers, and I don’t recommend anyone choose paylesspower for their family electric provider. And when we call their frustration level is almost as high as theirs, if I could rate no stars I would. And EVERYONE I know including social media will know about this trash company. Thanks for nothing, james T
Response: Thank you for your feedback. We are disappointed that you have not had a positive experience. We understand that it is easy for customers to become frustrated if their usage doesn’t make sense to them but we bill you daily using the very same meter reads as any other electric company in your area would use. You can also audit these reading daily by viewing your usage on www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home. Published on October 26, 2018
If I could give less I would this company suck eggs never sign up with them .I never received services and put a down payment and only received less than half back for NO SERVICES DONT DO IT THIS COMPANY SUCKS
Response: Hi Anna, we are sorry to hear you are dissatisfied with our service. We hope that you know we take comments and issues such as these very seriously, and consider every case. Upon reviewing your account I see the account was Created online but the wrong address was entered when you were enrolling therefore services were not able to start at the correct address,due to this error. Also see that you have already spoken to a supervisor who informed you of the process that is required. I do apologize again for the inconvenience. Published on October 23, 2018
I do not recomend payless power reason is they will charge you what ever they feel like on any giving day. Some days I pay .11 per klw other days I will pay .12 per klw .18 per klw even .20 per klw!!! Example yesterday it was .12 per klw today its .20 per klw!!! Go figure
Response: Thank you for your review. We are disappointed that you have not had a positive experience. We understand that it is easy for customers to become frustrated if their usage doesn’t make sense to them but we bill you daily using the very same meter reads as any other electric company in your area would use. You can also audit these reading daily by viewing your usage on www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home. Published on October 11, 2018
honestly worst power company you could choose. i only have a one bedroom apartment that’s empty and i’m putting on $20 every 2 or 3 days. my apartment is only 550 square feet and i’m using over $100 of electricity a month. it’s ridiculous. this company will fuck you good. don’t go through payless, people.
Response: Thank you for commenting. We are disappointed that you have not had a positive experience. We understand that it is easy for customers to become frustrated if their usage doesn’t make sense to them but we bill you daily using the very same meter reads as any other electric company in your area would use. You can also audit these reading daily by viewing your usage on www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home. Published on October 02, 2018
Highway robbery rates
Response: Josephine- We apologize you are not pleased with the service. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. Your particular plan if Auto-pay is added you could save 20% off your usage. Please reach out to our customer care dept 888-963-9363 for anymore further questions or concerns. Published on October 02, 2018
I was told that I was gone get a free $100 on my lights and still haven’t gotten it
Response: Dominique- Thank you for your review it's greatly appreciated. I do apologize if that was your understanding please reach out to us at 888-963-9363 to go over your plan together. Published on September 27, 2018
Simply horrible. I asked for no contract prepaid service, and they tried to get sneaky about putting me on a contract. I take pictures of my meter everyday and every night to measure my own usage, but it never matches up with what they bill me for. Then they say that they’re billing runs two days behind, so there’s nothing they can do about helping it make any sense. It’s okay for a few days or a couple weeks as a temporary solution, but I would never recommend it for long term.
Response: John, we do apologize for your experience with our service. I would like to clarify that the plan you have (SuperSaver) is prepaid and you are able to cancel at anytime with no fee. Yes our billing is 2 days in arrears due to AEP sending us your reads you can verify your usage using www.smartmetertexas.com to verify what is being reported directly from your meter. Please reach out our customer care dept for anymore questions or concerns at 888-963-9363. Published on September 24, 2018
Do not choose this company they will overcharged insanely if the system is screwed up and you’re not allowed to make a payment for several days it goes on you and your account will keep getting negative and negative and negative and when you finally make a payment or are able to you have to pay it up 2-0 and then they’re going to charge you a $25 fee and then the $150 you had to put on your account is going to be gone and then your accounts going to be negative again it’s BS do not go with this company they are crap
Response: Lyndee, thank you for the feedback it is very important to us. We do apologize for this inconvenience this has caused you. We are well aware of the system issues that had occur therefore we were working with customers by suspending disconnections on 9/4/18-9/5/18 but usage will still be coming in as your usage you are responsible for. Also looks like your balance was negative since 8/29/18 with the labor day holiday disconnections were also suspended no payment was made till 9/6/18 when disconnections resume therefore causing to rack up a high negative balance. If you have any questions or concern please reach out to our customer care dept at 888-963-9363. Published on September 10, 2018
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
