Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
Be aware please with this company!!!!! They’re scammers they don’t charge you based on what you use but they charge you based on their plans If I could give them 0 star I would give them a big 0 star Don’t be fooled by the beginning!!!!!! The bill were low on the first month but after a month it started increasing they’re thieves!!! I’m not home all the time cause I’m a student nd work a full time job I was out of town for 2 days nd everything was off but they still charged me a lot They’re scammers
Response: Hi Jeanine, Thank you for sharing your experience. We hear your concerns and understand how upsetting it can be to see your bill increase, especially when you’ve been mindful about your energy use and time at home. It’s completely reasonable to expect consistency and transparency in your billing. One thing that often catches customers off guard—especially during the summer months—is how much the heat can impact energy usage. Even when you're away, appliances like refrigerators and HVAC systems may work harder to maintain temperatures, which can lead to higher consumption. We’d really like the opportunity to review your account with you and explain how the charges are calculated. Please feel free to reach out to our Customer Care team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM with your account details so we can assist you directly. Published on July 07, 2025
Awful. Most expensive bills ever came from them and the daily pay is a pain. Customer service lacks general human concern and common sense. I had a few calls with them, but the last one was my contract was ending, got a new supplier, turns out I was a few days early. They were very clear they are charging me an early cancellation fee. I get there’s a policy, just silly to add that to the list of experiences with them over the last year over a few days. Would highly advise against Payless power. You pay so much more
Response: Hi Robert, Thank you for taking the time to share your experience. We hear your frustration regarding the billing, daily pay structure, and the early cancellation fee. It’s clear that your expectations weren’t met, especially after almost a year of service, and that’s understandably disappointing. We recognize how important it is to feel supported and understood when reaching out to customer service. Your feedback about those interactions is valuable, and we’re committed to improving how we communicate and assist our customers—especially during transitions like ending a contract. While our policies are in place to ensure consistency, we also strive to apply them with fairness and clarity. We’d like the opportunity to review your account details and see if there’s anything we can do to make this right or at least provide more context around the charges. If you're open to it, please reach out to our Customer Care team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM with your account information. Published on July 07, 2025
They steal your money and claim to fix it at the end of the month but u never see that credit !
Response: Hi Jerson, Thank you for taking the time to share your feedback. We understand how upsetting it can be when expectations aren’t met, especially when it involves something as important as your account. Your experience matters to us, and we want to make sure you feel heard and supported. We’d like the opportunity to look into what happened and work toward a solution that restores your confidence in our service. Please reach out to our Customer Care team at 1-888-963-9363 with your details so we can assist you directly. Published on June 30, 2025
Me pueden poner la corriente
Pésimo servicio al cliente altos costos y cuando uno quiere cancelar quieren penalizarlo mí contrato se venció si me quiero mudar puedo cancelar y no hay donde mandar los comprobantes pero cuando quieren hacerle el contrato hasta mentiras le dicen al cliente que no va tener problemas cuando quiere cancelar contrato que no debería existir si es luz prepagada
Estoy muy disgustada con el servicio a principio la tarifa era muy buena y estable empecé con $2,30 x día luego me subió a $8 x día y cada ves más aumentándola más mientras uno continúe pagando ustedes siguen aumentando ahora mi costo diario es de $11 dólares x día no sean injustos
It’s a rip off for sure. Rates are ridiculously high. If you’re not putting almost $100 everytime they charge you $4.95 which is absolutely insane. People like myself who have made mistakes in the past or just fell on hard times have to use platform like this to get by. They prey on people like us. Save your money and pay the deposit for a real company. If you have children or anything other than yourself, do not use this company.
Response: Hi Ashunti, Thank you for taking the time to share your experience. We hear your concerns about the fees and understand how frustrating it can feel when you're trying to make ends meet and every dollar counts. It’s clear that you’re navigating a tough situation, and we recognize how important it is to feel supported—not taken advantage of. Many of our customers come to us during challenging times, and we strive to offer services that provide flexibility and access when traditional options may not be available. We’d like to better understand your experience and see if there’s anything we can do to help. If you’re open to it, please reach out to our support team directly at 1-888-963-9363 so we can look into your account and explore any available options. Published on June 24, 2025
I wanted to put $20 dollars on account and it took $75 not cool at all
Response: Hi Marlon, Thank you for sharing your experience. I understand you intended to add $20 to your account, and seeing a $75 charge instead was unexpected—that would definitely raise concern. It makes sense to feel frustrated when something doesn’t go as planned, especially when it involves your money. Your feedback is important, and it helps us ensure our process is clear and accurate for everyone. Let’s take a closer look at what happened and get this sorted out. If you haven’t already, please reach out to our support team at 1-888-963-9363 with your transaction details. Published on June 24, 2025
Time to renew and your rates are now RIDICULOUSLY high. 16.8 cents per Kwh. with “gotcha” tiered pricing. Nope , not gonna happen ! I wont even consider you at those rates.
Response: Hi Joseph, Thank you for taking the time to share your feedback. We hear your concerns about the renewal rates and the structure of the tiered pricing. It’s completely understandable to feel frustrated when pricing doesn’t align with your expectations—especially when it impacts your decision to stay with a provider. Your perspective is important, and we appreciate you being direct about what matters most to you. Published on June 23, 2025
Their a rip off I had the apartment wrong They told me they could not do anything . They switched my neighbors light over seeing the name was different and told me I owe oncor and I lost all the money I put on the account and not only that they send me updates on my money being used . Like I’m using the light but they would switch them to the right address . This is crazy
Response: Hi Audrey, Thank you for sharing your experience. We understand how frustrating it must be to feel like your concerns weren’t addressed, especially when it involves something as essential as your electricity service. It sounds like there was a mix-up with the service address and account setup, which understandably caused confusion and concern—especially when updates were being sent that didn’t reflect your actual usage. We hear you, and we want to help make this right. While we’re unable to discuss account-specific details here, our team is committed to resolving issues like this quickly and clearly. If you haven’t already, please reach out to us directly so we can take a closer look at your account and work toward a solution. You can contact us during business hours, or if it’s after hours, you can still reach us through our contact page at https://paylesspower.com/contact-us/, and we’ll follow up as soon as possible. We appreciate your feedback, Audrey. Published on June 20, 2025
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
