Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
Doesn’t allow assistance with paying bill payment arrangements can never be made then to switch service you have to pay $100 fee and that’s insane when you being ripped off
Response: Thank you for taking the time to contact us about this matter, Amiya. We understand that this is an important matter, especially if you are seeking assistance with your services. Payless Power offers two Payment Assistance options for its customers should they need additional time: a Same Day Account Protection, and a Deferred Payment Plan. Keep in mind that if you have used the options previously while your balance is negative, you will not be eligible for them again if your balance remains negative. If this is the case, a payment will need to be made to avoid disconnection or to initiate a reconnection. Our 6-month and 12-month plans all include a $99 Early Termination Fee should your contract be broken before the term is up. The only way to waive this fee is if you advise us that you are moving. If you have any other questions or concerns, please contact us at 1-888-963-9363 Published on March 11, 2025
Doesn’t allow assistance with paying bill payment arrangements can never be made then to switch service you have to pay $100 fee and that’s insane when you being ripped off
Response: Thank you for taking the time to contact us about this matter, Amiya. We understand that this is an important matter, especially if you are seeking assistance with your services. Payless Power offers two Payment Assistance options for its customers should they need additional time: a Same Day Account Protection, and a Deferred Payment Plan. Keep in mind that if you have used the options previously while your balance is negative, you will not be eligible for them again if your balance remains negative. If this is the case, a payment will need to be made to avoid disconnection or to initiate a reconnection. Our 6-month and 12-month plans all include a $99 Early Termination Fee should your contract be broken before the term is up. The only way to waive this fee is if you advise us that you are moving. If you have any other questions or concerns, please contact us at 1-888-963-9363 Published on March 11, 2025
This system is ridiculous
Response: Thank you for taking the time to contact us about this concern, Dominic. We understand you may have some issues regarding your services, and we know it is vital to get assistance on this matter. Please contact us at 1-888-963-9363 for any assistance. Published on March 10, 2025
HORRIBLE COMPANY. WHO doesn’t have outside emergency phone line to call??? This company. 10/10 don’t recommend.
Response: Thank you for reaching out to us about this issue, Jerica. Payless Power understands the importance of having customer assistance available at critical moments outside of our standard business hours. Payless Power has live representatives available to assist you for any of your account's needs between Monday and Friday, from 9:00 AM to 5:00 PM. We provide the option for after hours email support during the following hour 5:00 PM to 9:00 PM on Monday through Friday 9:00 AM to 5:00 PM on Saturday 11:00 AM to 8:00 PM on Sunday If you have any further questions or concerns, please reach out to us at 1-888-963-9363 Published on March 10, 2025
I am trying to reach y’all because y’all are changing me light and I have a power outage now since last night I been with out energy what the hell are y’all robbing me money or what is going on
Response: Thank you for reaching out to us about this concern, Edgar. Payless Power understands that these sorts of circumstances may be difficult. To assist you with this matter, we will have a supervisor reach out to you. Published on March 04, 2025
I paid mt bill at around 440 . Th8s evening you said 2hours for reconnect,there should be no reason no reason at for me and my family to be in the dark right NOW.NO DAME REASON????,,,,,,,,,,,
Response: Hello, Sonia. Thank you for taking the time to reach out to us about this matter. Payless Power understands that this can be a frustrating situation to be in, especially if there was a payment made to restore your electricity. The status on your account is active with a positive balance. Have you tried to reset your home's inside and outside breakers? Can you verify if your meter is showing the codes "CLS" or "OPN"? If you need further assistance on this matter, please contact us at 1-888-963-9363 Published on March 04, 2025
This company is bull, they make it hard to get ahold of , on the web or phone , I made a payment , received a txt of restore and nothing no electric can’t get anyone on the phone at all voice automated bull, over charge you , customer service is the last thing they are worried about …and if u had a emergency good luck trying to get someone to get on the phone ..company sucks worst people I have had to deal with choose someone else that cares about u as a customer , because they don’t give 2 about if u are in the dark or not even if I paid
Response: Thank you for taking the time to reach out to us about this issue, Davide We understand that this is an urgent matter, and we can understand how this experience may be frustrating for you. We did send out the reconnect order when the payment was made. AEP Texas is having an issue on their end where they did not receive the order. We will waive the reconnect fee so you will not be charged the $30. Keep in mind that you can call to speak with a live representative Monday through Friday, from 9:00 AM to 5:00 PM. We also have after-hours email assistance available during these time windows: 5:00 PM to 9:00 PM Monday through Friday 9:00 AM to 5:00 Pm on Saturday 11:00 AM to 8:00 PM on Sunday Please let us know if we can be of additional assistance at 1-888-963-9363 Published on February 26, 2025
This company just needs nicer customer service reps and more options to help customers.
Response: Thank you for taking the time to leave us your feedback on this matter, Erika. We understand that it is vital for customers to receive excellent customer service when they need the help, and I know that receiving unsatisfying assistance can be frustrating for your experience. We also know how important it is for our customers to receive more time to make payments on their accounts when they need it. Every call with a Payless Power representative is recorded, and a supervisor can review any call should a customer receive incorrect information or otherwise poor customer service. You simply have to contact us at 1-888-963-9363 and request for a call review. In regards to additional time, every customer can access the My Account Portal at paylesspower.com to see if there are any extension options available. The options we provide are the same day Account Protection and a Deferred Payment Plan. If you have any other questions or concerns, call us at 1-888-963-9363 Published on February 26, 2025
This company is a joke we started with 40 bucks then deposited another 20 and lasted a week and a half then I deposited another 50 on a Friday and by Saturday we were at a negative 1.38 help me understand this never again will I get this company it’s a damn joke and they rob u my kwl went from 34 a day to 145kw and nothing has changed in my home
Response: Payless Power appreciates you for taking the time to give us your feedback on this issue, Jesus. We see that you have concerns about you recent billing and charges, and we know that not understanding these things can cause frustration and stress. As you may know, Payless Power charges its customers based on the amount of electricity they use, and if shows that you consume more electricity, then your billing will be higher. We understand you may not do anything different, but the weather outside has gotten colder, especially in the past week. Colder weather forces your appliances to run harder than they normally would in normal weather, and this causes them to consume even more electricity. Your usage can always be reviewed by using the smartmetertexas.com website, which will break down your usage in 15-minute increments so you can carefully review when you use the most amount of electricity. If you have any other questions or concerns, please reach out to us at 1-888-963-9363 Published on February 25, 2025
Don’t like it, at all
Response: Thank you for leaving us your feedback on this matter. We understand you have concerns about the services you are receiving, and we would love to assist you at 1-888-963-9363 Published on February 25, 2025
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
